Jaeger LeCoultre Client Advisor

About Jaeger LeCoultre

Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.

Role & Responsibilities

• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization
• Set clear objectives for each sales call; develop and deliver presentations tailored to the known interests, needs, issues, and concerns of decision-makers and influencers
• Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance organizational visibility and reputation
• Configure complex product-and-services solutions and associated contractual terms that meet customer mid- to long-term needs, incorporating input from relevant internal specialists
• Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms
• Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives
• Manage a portfolio of contracts and negotiate service-level agreements, planning and supervising activities related to major contracts
• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying opportunities for system improvement
• Implement and control compliance management for specific segments of the organization's external partners
• Develop product education courses to meet identified needs and improve team performance
• Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and in-depth understanding of current regulations and industry best practices

Qualifications

• Master's Degree or equivalent level of education
• Extensive experience enabling the job holder to handle the majority of situations and advise others
• Experience in general supervision of more junior colleagues
• Proficiency with CRM systems

Skills

Experience

Extensive professional experience in sales channel management, account executive roles, or business development, with demonstrated ability to manage complex customer relationships, negotiate contracts, and supervise junior team members.

Education

Master's Degree or equivalent professional qualification

Workplace

Culture

Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.