Van Cleef & Arpels Client Advisor
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Jul 31, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels Client Advisor role in Amsterdam—drive luxury jewelry sales via phone and digital channels with native German fluency.
Role & Responsibilities
- Drive sales through professional client interactions while meeting Maison targets and embodying the signature selling ceremony
- Handle inbound calls, emails, and social media inquiries with timely professionalism and engagement
- Actively develop outbound clienteling actions to enhance and expand the client portfolio
- Process phone-initiated orders with proficiency in CRC systems data entry
- Resolve client issues and concerns constructively while maintaining satisfaction KPI targets
- Consistently expand product knowledge across high jewelry, jewelry, and watchmaking categories
- Demonstrate strong selling and negotiation techniques to overcome objections and close sales
- Respond to client satisfaction surveys and feedback with timely follow-up
- Embody Maison identity by conveying storytelling around products, heritage, and events calendar
- Collaborate proactively with the boutique network to ensure seamless client experiences
Qualifications
- Native-level German language proficiency (written and verbal)
- Minimum 50 WPM keyboarding speed
- Background in customer support, service, hospitality, or retail
- Strong understanding of customer service principles and sales fundamentals
- Proficiency with computer systems and CRM platforms
- Proven ability to work constructively in challenging situations
- Demonstrated commitment to learning new competencies and product knowledge
Skills
Experience
Background in customer support, service, hospitality, or retail is required. Experience in luxury goods, fine jewelry, or high-end clienteling is advantageous.
Education
No formal education level specified; secondary education with strong communication skills is presumed adequate.
Workplace
This position is based in Amsterdam, North Holland, Netherlands.
Benefits
Competitive salary including 13th month bonus, performance commission, and full reimbursement of travel costs. Team building and social events with colleagues across brands and departments. Professional development in luxury sector market and product knowledge within an international environment.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Advisor», «Sales Advisor», «Clienteling Specialist», «Retail Client Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.