Van Cleef & Arpels Boutique Operations Associate
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 7, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels seeks a Boutique Operations Associate in Sydney to manage back-office operations and support client experience during flagship boutique transformation.
Role & Responsibilities
- Manage cash and billing procedures, including POS operations, float management, and bank deposits
- Prepare and maintain activity reports covering reservations, consignments, stock, sales reconciliation, and boutique traffic
- Order and manage boutique consumables including beverages, chocolates, and floral arrangements
- Maintain efficient document management systems for invoices, archives, and correspondence
- Coordinate relationships with external third-party providers, including utilities and service providers
- Assume digital tools and operations management responsibilities in the absence of the Operations & Sales Manager
- Welcome clients and manage their boutique experience, including refreshments, catalog reviews, and facility tours
- Support cost estimate follow-up processes with Sales Associates, managing acceptance, modifications, and returns
- Facilitate communication with the platform and workshop teams on service and customization requests
- Contribute to event organization, Maison identity initiatives, and positive team dynamics
- Assist in training backup staff on back-office procedures and raise operational awareness among sales personnel
Qualifications
- Detail-oriented and highly organized with demonstrated ability to manage multiple priorities
- Strong communication and collaboration skills with a proactive approach to problem-solving
- Proven ability to work effectively in a team environment and support operational excellence
- Foundational understanding of point-of-sale (POS) systems and cash handling procedures
- Familiarity with Maison policies and procedures, or demonstrated ability to learn quickly
- Interest in jewelry and watchmaking is advantageous
Skills
Experience
Not explicitly specified; entry to junior-level experience in retail operations, hospitality back-office, or luxury boutique support is implied.
Education
Secondary education or equivalent; no formal tertiary qualifications specified.
Workplace
The successful candidate will be located in Sydney, New South Wales, Australia.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Administrator», «Operations Support Officer», «Retail Operations Coordinator», «Client Experience Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.