Chloé Reward and Performance Director

About Chloé

Founded in Paris in 1952 by Gaby Aghion, Chloé is a pioneering luxury maison renowned for its free-spirited femininity, effortless elegance and modern vision of ready-to-wear. As an employer, Chloé offers a creative, international environment where craftsmanship, innovation and responsible luxury converge. The maison encourages individuality, collaboration and entrepreneurial thinking, inviting talent to contribute to a distinctive heritage while shaping the future of fashion with purpose. From design and retail to digital, operations and sustainability, Chloé provides opportunities for people who value authenticity, excellence and meaningful impact within a culture defined by openness, refinement and progressive spirit.

Role & Responsibilities

• Lead the strategic design, development, and implementation of comprehensive total rewards strategies, including compensation, benefits, and recognition programs, ensuring they are competitive, equitable, and aligned with Maison Chloé and Richemont Group policies and business objectives
• Define and implement Compensation and Benefits policies, oversee annual compensation review cycles, salary benchmarking, incentive plan design, and benefits enrollment processes, ensuring precision, efficiency, and compliance
• Provide expert guidance and support to Markets and entities on salary reviews, bonus schemes, long-term incentives, and other compensation processes
• Support the performance review process in collaboration with key stakeholders, monitoring the impacts on compensation structures and outcomes
• Design and implement a compelling rewards communication strategy to enhance employee understanding and engagement across the organization
• Conduct comprehensive salary and benefits analysis to provide guidance on attracting and retaining top talent
• Lead ad-hoc rewards-related projects such as commission schemes, clothing allowances, and equal pay initiatives from conception to implementation
• Implement and continuously improve the Maison's performance management framework, including goal setting, performance reviews, feedback mechanisms, and talent calibration processes
• Develop comprehensive guidance, tools, and training for managers to effectively manage, assess, and develop their teams' performance
• Develop and implement robust metrics, dashboards, and reporting frameworks to monitor the effectiveness of performance management processes and total rewards programs on employee engagement and retention
• Lead advanced HR data analytics, including strategic workforce planning, FTE management, and predictive modeling to inform critical decision-making
• Identify key trends, opportunities, and risks related to HR costs, workforce dynamics, and talent acquisition and retention
• Strategically manage the overall HR budget and forecast processes, providing expert guidance and support to markets on FTE and personnel cost coordination
• Provide strategic oversight of HR budgets, forecasts, and cost control initiatives across the Maison, ensuring financial integrity and efficiency of HR operations
• Partner closely with HR HQ, regions, and Finance controllers to ensure excellent quality of FTE planning, budgeting, and variance analysis
• Establish and provide HR KPI follow-up and ensure timely and accurate mandatory HR reporting
• Develop and implement robust financial controls and processes for HR expenditures, ensuring compliance and accuracy

Qualifications

• Master's degree in Business Administration, Finance, Economics, or a related field
• Minimum of 10 years of experience in Compensation and Benefits, HR Controlling, HR Analytics, or a finance function
• Strong financial acumen with extensive experience in HR budgeting, forecasting, cost control, and FTE management
• Advanced analytical skills, including proficiency in HR data analytics tools, statistical analysis, and reporting platforms
• Proven track record of designing, implementing, and managing comprehensive total rewards strategies and performance management frameworks
• Expertise in compensation methodologies, benefits program management, and global mobility practices
• Solid understanding of HRIS systems and their application to rewards and performance modules
• Experience in the luxury retail or similar fast-paced, high-standards industry
• Highest level of integrity and ability to handle sensitive and confidential information with discretion
• Fluency in French and English

Skills

Experience

Minimum of 10 years of professional experience in Compensation and Benefits, HR Controlling, HR Analytics, or a finance function. Proven track record of designing, implementing, and managing comprehensive total rewards strategies and performance management frameworks within complex, multinational organizations. Experience in the luxury retail sector or similar high-standards, fast-paced industry is highly valued. Demonstrated ability to influence senior stakeholders and cross-functional partners across different regions and cultures.

Education

Master's degree in Business Administration, Finance, Economics, or a related field required.

Workplace

Culture

Chloé fosters a workplace culture rooted in feminine creativity, purpose-driven luxury, and an enduring spirit of freedom. As an employer, the maison encourages collaboration, craftsmanship, and responsible innovation, offering teams an environment where authenticity, inclusivity, and contemporary elegance shape the way people work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.