Richemont Retail Trainer & Coach
- Location
- RiyadhRiyadhSaudi Arabia
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Industry
- High Jewelry
- Posted
- Jul 13, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks Retail Trainer & Coach for Cartier's KSA network. Deliver learning, coaching, and performance development across luxury boutiques.
Role & Responsibilities
- Partner with Boutique Management and cross-functional stakeholders to identify capability gaps and design tailored learning and coaching plans aligned with business objectives
- Deliver engaging classroom, virtual, and in-boutique learning programmes focused on client journey, selling philosophy, and service excellence standards
- Facilitate practical learning experiences including sales floor coaching, role plays, and skill-building activities to reinforce behavioural change
- Lead onboarding programmes for new joiners, ensuring successful integration and performance readiness
- Observe boutique teams in their day-to-day environment and provide constructive coaching to strengthen client experience and commercial performance
- Partner with Boutique Management to reinforce learning, support individual development plans, and sustain performance improvements
- Coach teams to strengthen selling behaviours, clienteling capabilities, after-sales service, and long-term client relationship development
- Monitor and evaluate learning effectiveness through boutique observations, coaching follow-up, and commercial performance indicators including sales, AUR, conversion, NPS, and client engagement
- Analyse performance data to identify coaching opportunities and recommend targeted development actions
- Support maintenance and effective use of Learning Management Systems and digital learning platforms
- Share insights and best practices with Regional Learning & Transformation and business stakeholders to enhance learning effectiveness
Qualifications
- Minimum 5 years' experience in Learning & Development, Learning & Transformation, or Retail Coaching within luxury or premium retail environment
- Minimum 3 years' experience coaching individuals and teams to improve selling excellence, client development, and service performance
- Previous luxury retail experience, ideally in sales, boutique leadership, or boutique management role
- Proven experience delivering engaging learning programmes and facilitating both in-person and virtual training
- Strong understanding of retail KPIs and ability to translate business insights into meaningful coaching and development plans
- Demonstrated ability to build trusted partnerships and influence stakeholders across a matrix organisation
- Strong communication, facilitation, presentation, and interpersonal skills
- Experience with Learning Management Systems, digital learning tools, and Microsoft Office applications
- Train-the-Trainer certification highly desirable
- Fluency in English and Arabic essential; French advantageous
Skills
Experience
Minimum 5 years in Learning & Development, Learning & Transformation, or Retail Coaching within luxury or premium retail environments, combined with at least 3 years of direct coaching experience focused on selling excellence and client development. Previous boutique or retail leadership background strongly preferred.
Education
Not specified; Train-the-Trainer certification highly desirable.
Workplace
This position is based in Riyadh, Riyadh, Saudi Arabia.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning & Development Coach», «Boutique Training Specialist», «Retail Performance Coach», «Training Facilitator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.