Richemont Retail Trainee

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Welcome and orient clients within the boutique, managing traffic flow and communicating approximate waiting times
• Ensure a warm, welcoming environment contributing to an exceptional client journey from arrival to departure
• Support Sales Associates and boutique team members in preparing client appointments and coordinating operations
• Offer hospitality services and comfortable accommodations for waiting clients
• Support the replenishment and organization of boutique facilities and non-sellable materials
• Demonstrate in-depth knowledge of Cartier product categories and Maison heritage, embodying brand values and storytelling
• Coordinate with Sales Associates, Stockists, Cashiers and Boutique Assistants to ensure seamless operations
• Uphold all Maison policies, procedures and operational standards
• Support appointment setting and boutique special projects as required
• Accompany clients to the door upon departure, ensuring a seamless conclusion to their boutique experience

Qualifications

• Excellent interpersonal and communication skills
• Strong client and service orientation with a genuine interest in hospitality and luxury retail
• Proactive, flexible and adaptable approach to varying client needs
• Team-player mindset and ability to work effectively in a multicultural and fast-paced environment
• Good organizational skills and ability to manage multiple priorities
• Proficiency with MS Office and digital tools
• Fluent in English and Italian; additional languages an asset
• Previous experience in retail, luxury, service or hospitality is a plus

Skills

Experience

Previous retail, luxury, hospitality or service industry experience is advantageous but not mandatory; the ideal candidate demonstrates a genuine passion for luxury retail and a commitment to delivering exceptional client experiences.

Education

No formal educational qualifications explicitly required; candidates should possess strong communication skills and demonstrate an understanding of luxury brand values.

Workplace

Compensation

The base compensation for this position is EUR 900 per month.

Benefits

Six-month internship; monthly reimbursement of 900 euros; meal vouchers of 8 euros per day via Satispay.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.