- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Nov 10, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
The Retail Supervisor assists the Store Manager with daily operations at Richemont, overseeing staffing, schedules, customer issues, team performance, and sales-floor activities. The role also leads customer engagement and product demonstrations, supports sales goals, and contributes to coaching and performance management.
Role & Responsibilities
- Assist the Store Manager with daily store operations and ensure compliance with company policies and store management guidelines.
- Manage staffing matters, plan shifts and rotas, and address customer complaints to improve service and satisfaction.
- Demonstrate product and service features and lead demonstration specialists to maximize customer value.
- Guide teams in delivering consistent product and service information in line with established messaging and positioning.
- Oversee the day-to-day operations of a small to medium-sized store, including front end, back end, and sales floor, to achieve sales goals.
- Lead teams in recording and processing customer orders and identify common customer issues to develop effective response strategies.
- Develop and approve short- or medium-term work schedules, manage overtime, and allocate additional resources as needed.
- Identify opportunities to introduce additional products or services during customer interactions.
- Set clear objectives for sales calls or meetings, use standard presentation materials, and ask relevant questions to assess customer interest and provide appropriate information.
- Implement customer contact plans to communicate product launches, engage potential customers in sales campaigns, and build new relationships.
- Serve as the first point of contact for customer queries and complaints, resolving issues or referring complex cases as appropriate.
- Recommend products or services suited to customer needs, explain selections, and invite purchases under standard terms.
- Participate in assessment and development planning, formal and informal training, and coaching.
- Maintain professional accreditation and stay current on relevant technology, regulations, and industry best practices through ongoing education.
- Monitor individual and team performance, allocate work, review completion, and take corrective action to ensure quality and timeliness.
- Contribute to formal performance management and appraisals.
Workplace
This position is based in Seoul, Seoul, South Korea.
Explore jobs in South Korea.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.