Richemont Retail Operations Supervisor
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 4, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Retail Operations Supervisor position in Taipei, Taiwan; manage boutique operations and strategic planning for Vacheron Constantin luxury watches.
Role & Responsibilities
- Produce boutique KPI reports and performance analysis; provide support on daily store operations including merchandising, maintenance, and visual merchandising compliance
- Organize boutique meetings to communicate new product launches, marketing updates, and retail operations directives; liaise with shopping mall marketing teams on promotional activities and brand participation
- Conduct regular field visits to stores and key partners; establish clear action plans and business cadence; coordinate with regional trainers and in-store specialists to facilitate retail staff training and drive commercial mastery
- Analyze SAP Analytics data and prepare strategic reports on development projects and business performance; recommend short and mid-term actions based on findings
- Collaborate with Assistant Commercial Operations Manager and General Manager to define commercial and multi-functional roadmap; prepare presentation materials for Hong Kong and headquarters; implement aligned action plans
- Own systems extracts and dashboards to monitor commercial performance; maintain team calendars across business streams
- Support competitive intelligence gathering in coordination with Richemont sister Maisons and regional marketing services; monitor market insights, luxury industry trends, and tourism evolution
- Develop ad hoc analysis and reporting on retail operations; maintain stock insights for product launches, limited editions, and allocations
- Coordinate boutique operations support, special campaigns, and logistics for delivery arrangements; manage client invitations and event operations for local and overseas events
- Initiate team activities that reinforce Maison values and brand heritage
Qualifications
- Demonstrated experience in retail operations management or boutique management within luxury retail or watchmaking sectors
- Proficiency with SAP Analytics or equivalent business intelligence platforms
- Strong analytical and reporting capabilities with proven ability to translate data into strategic recommendations
- Multilingual capabilities with fluency in English and Mandarin Chinese (required); additional languages a plus
- Experience managing cross-functional teams and collaborating with regional and global stakeholders
- In-depth knowledge of luxury brand standards, heritage preservation, and client experience excellence
Skills
Experience
Minimum 5 years of progressive experience in retail operations, boutique management, or commercial operations within luxury goods, watchmaking, jewelry, or high-end accessories sectors. Prior experience supporting multiple retail locations and cross-regional teams is essential. Demonstrated track record of implementing operational excellence initiatives and driving commercial performance through data-driven insights.
Education
Bachelor's degree in Business Administration, Retail Management, Commerce, or equivalent professional qualification. Advanced training or certification in retail operations, business analytics, or luxury brand management is advantageous.
Workplace
This position is based in Taipei, Taipei, Taiwan.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Manager, Retail», «Boutique Operations Coordinator», «Retail Excellence Specialist», «Store Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.