Richemont Retail Operations Supervisor
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- Posted
- Mar 16, 2026
About Richemont
Richemont is a Switzerland-based luxury goods group comprising premier maisons across jewellery, watches, leather goods and writing instruments. As an employer, Richemont emphasizes artisanal excellence, heritage-driven craftsmanship and international brand stewardship, operating a matrix of maisons under a centralized group structure.
Richemont is hiring a Retail Operations Supervisor in Taipei to oversee boutique operations, inventory and team performance.
Role & Responsibilities
- Oversee daily store operations to ensure seamless service delivery and adherence to brand standards.
- Manage inventory accuracy, stock receipt, transfers and stock-taking procedures to minimise shrinkage.
- Create and manage staff schedules, driving optimal coverage for peak trading and client events.
- Coach, mentor and develop boutique sales teams to elevate client experience and individual performance.
- Implement loss-prevention controls, supervise cash handling and ensure POS reconciliation.
- Monitor store KPIs (sales, conversion, average transaction value) and prepare operational reports for regional management.
- Coordinate visual merchandising and boutique presentation in line with global directives.
- Liaise with regional operations and logistics teams to resolve supply or clienteling issues and support local marketing initiatives.
Qualifications
- Bachelor’s degree or diploma in Business, Retail Management, Hospitality or related discipline preferred.
- Fluent spoken and written Mandarin; business-level English preferred.
- Demonstrable supervisory experience within luxury retail or premium lifestyle brands.
- Strong commercial acumen with proven ability to interpret sales KPIs and drive performance.
- Excellent interpersonal and coaching skills, with a client-centric approach and polished presentation.
Skills
Experience
Typically 3–5 years in luxury or premium retail with at least 1–2 years in a supervisory or team-lead capacity, managing frontline staff and daily store operations.
Education
Bachelor’s degree or equivalent qualification preferred; vocational diplomas in retail or hospitality are acceptable.
Workplace
This position is based in Taipei, Taipei, Taiwan.
Culture
Richemont cultivates a culture that values craftsmanship, heritage and meticulous attention to detail across its maisons. The work environment blends global standards with local autonomy, rewarding high service standards, continuous learning and cross-border collaboration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Lead», «Store Operations Supervisor», «Boutique Operations Coordinator», «Retail Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.