Richemont Retail Operations Supervisor
Richemont is hiring a Retail Operations Supervisor in Taipei to oversee boutique operations, inventory and team performance.
Overview
Richemont is a Switzerland-based luxury goods group comprising premier maisons across jewellery, watches, leather goods and writing instruments. As an employer, Richemont emphasizes artisanal excellence, heritage-driven craftsmanship and international brand stewardship, operating a matrix of maisons under a centralized group structure.
Role & Responsibilities
- Oversee daily store operations to ensure seamless service delivery and adherence to brand standards.
- Manage inventory accuracy, stock receipt, transfers and stock-taking procedures to minimise shrinkage.
- Create and manage staff schedules, driving optimal coverage for peak trading and client events.
- Coach, mentor and develop boutique sales teams to elevate client experience and individual performance.
- Implement loss-prevention controls, supervise cash handling and ensure POS reconciliation.
- Monitor store KPIs (sales, conversion, average transaction value) and prepare operational reports for regional management.
- Coordinate visual merchandising and boutique presentation in line with global directives.
- Liaise with regional operations and logistics teams to resolve supply or clienteling issues and support local marketing initiatives.
Qualifications
- Bachelor’s degree or diploma in Business, Retail Management, Hospitality or related discipline preferred.
- Fluent spoken and written Mandarin; business-level English preferred.
- Demonstrable supervisory experience within luxury retail or premium lifestyle brands.
- Strong commercial acumen with proven ability to interpret sales KPIs and drive performance.
- Excellent interpersonal and coaching skills, with a client-centric approach and polished presentation.
Skills
Experience
Typically 3–5 years in luxury or premium retail with at least 1–2 years in a supervisory or team-lead capacity, managing frontline staff and daily store operations.
Education
Bachelor’s degree or equivalent qualification preferred; vocational diplomas in retail or hospitality are acceptable.
Workplace
This position is based in Taipei, Taipei, Taiwan. Cerulean lists 78 open roles in Taipei, including 3 posted recently. The broader Taipei area accounts for 97 active listings on Cerulean, 4 of which are new. In Taiwan as a whole, Cerulean currently features 123 open positions, with 4 posted this week.
Culture
Richemont cultivates a culture that values craftsmanship, heritage and meticulous attention to detail across its maisons. The work environment blends global standards with local autonomy, rewarding high service standards, continuous learning and cross-border collaboration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.