Richemont Retail Operations Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- May 28, 2026
About %s
Richemont is a Switzerland-based global luxury goods holding company that houses an illustrious portfolio of prestigious brands spanning jewellery, watches, fashion accessories, and eyewear. The group is renowned for its commitment to craftsmanship, heritage, and innovation across its maisons, which include Cartier, Van Cleef & Arpels, Montblanc, and Panerai, among others. As a leader in the luxury sector, Richemont maintains a culture of excellence and sophisticated clienteling across a global network of boutiques and digital platforms.
Richemont seeks a Retail Operations Specialist in Madrid to drive excellence and operational efficiency across boutique locations.
Role & Responsibilities
- Oversee daily retail operations to ensure seamless customer experiences and adherence to brand standards
- Monitor store performance metrics and implement strategies to optimize sales and operational efficiency
- Ensure compliance with visual merchandising guidelines and brand presentation standards across assigned locations
- Manage inventory systems and coordinate with supply chain to maintain optimal stock levels
- Lead and develop retail staff through training, performance coaching, and quality assurance initiatives
- Analyze operational data and prepare reports to identify areas for improvement and competitive benchmarking
- Coordinate with regional and head office teams to execute retail excellence initiatives and corporate mandates
Qualifications
- Proven experience in retail operations or store management within a luxury goods environment
- Strong understanding of retail KPIs and operational best practices
- Demonstrated ability to lead and motivate teams in a fast-paced environment
- Excellent analytical and problem-solving capabilities
- Proficiency in retail management systems and point-of-sale (POS) platforms
- Knowledge of merchandising and inventory management principles
Skills
Experience
5–8 years of progressive experience in retail operations, store management, or related roles within the luxury sector, demonstrating proven success in driving operational efficiency and elevating retail standards.
Education
Bachelor's degree in Business Administration, Retail Management, or related discipline preferred; equivalent professional experience in retail operations may be considered.
Workplace
This position is based in Madrid, Madrid, Spain.
Culture
Richemont's retail teams thrive in an environment where excellence and attention to detail are paramount. The company fosters a collaborative culture where innovation and operational precision drive success, empowering professionals to contribute meaningfully to the luxury retail experience. Employees are supported through continuous development opportunities and exposed to the rich heritage and contemporary vision of the group's distinguished brands.
About %s
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Retail Excellence Coordinator», «Operations Analyst», «Retail Performance Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.