Vacheron Constantin Retail Operations Manager West

About Vacheron Constantin

Vacheron Constantin, founded in Geneva in 1755, is one of the world’s oldest continuously operating watch manufactures and a benchmark of Swiss haute horlogerie. As an employer, the Maison offers a culture shaped by craftsmanship, precision, transmission of knowledge, and enduring innovation. Its teams contribute to exceptional timepieces that unite artistic mastery, technical complexity, and timeless elegance. Within an international environment supported by the Richemont Group, Vacheron Constantin values excellence, collaboration, diversity, and long-term development, offering opportunities across watchmaking, design, heritage, retail, client experience, and corporate functions. Employees are invited to uphold a rare legacy while helping define the future of fine watchmaking.

Richemont seeks an experienced Retail Operations Manager West to serve as a key business partner for all Vacheron Constantin boutiques in the western region, based in Beverly Hills. The role combines hands-on operational leadership with strategic accountability for operational excellence, client experience elevation, and retail performance transformation across the region. Reporting to senior leadership, the successful candidate will ensure compliance, drive systems optimization, oversee boutique maintenance initiatives, enhance client experience delivery, and lead regional projects while fostering team engagement and development.

Role & Responsibilities

• Ensure boutiques maintain full compliance with Maison and Richemont policies, procedures, audit requirements, and inventory controls
• Partner with Boutique Directors and cross-functional teams to establish and maintain strong operational standards and audit readiness
• Lead operational training initiatives, policy refreshers, and compliance reviews across the western region
• Oversee Retail Operations Supervisors to ensure consistency and operational excellence across all boutiques
• Lead retail systems and application initiatives impacting boutiques, acting as liaison between boutiques, headquarters, IT, and central teams
• Coordinate communication, training, and change management for new tools and technologies
• Identify and implement opportunities for operational and systems improvements
• Oversee boutique maintenance, operational environments, and back-of-house standards in partnership with Store Design and vendors
• Manage regional maintenance priorities and budgets
• Support boutique openings, renovations, and operational projects to ensure seamless execution
• Drive process improvements to enhance operational efficiency and service delivery
• Ensure boutique image and experience standards align with Maison guidelines
• Identify recurring client expectations and operational opportunities to fuel the Maison's service strategy
• Support rollout of new services, omnichannel initiatives, and client experience programs
• Monitor client satisfaction, NPS, and mystery shopping results, leading action plans to enhance boutique performance
• Partner with CRM, Training, Clienteling, and Performance teams to elevate the client journey
• Lead initiatives at market level while coordinating with the Retail Operations Manager East to ensure alignment and execution
• Facilitate collaboration across departments and with Richemont stakeholders on retail operations projects
• Monitor operating expenses and contribute to budget optimization initiatives
• Support onboarding, development, and engagement of boutique operations teams in partnership with Boutique Leadership and Regional Trainers
• Foster a collaborative Retail Operations community across the region

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field
• 5–10 years of experience in luxury retail operations or retail management
• Strong understanding of luxury retail standards and client experience
• Proven experience managing complex retail environments and cross-functional projects
• Proficiency in Microsoft Office, SAP, and retail systems
• Strong organizational, analytical, and communication skills
• Agility and curiosity
• Proactive, collaborative, and solution-oriented mindset
• Ability to travel regularly

Skills

Experience

5–10 years in luxury retail operations, retail management, or similar roles managing complex retail environments and leading cross-functional teams.

Education

Bachelor's degree in Business Administration, Retail Management, or related field.

Workplace

Compensation

The base compensation for this position ranges from USD 110,000 to USD 130,000 per annum.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Vacheron Constantin fosters a workplace culture rooted in exceptional craftsmanship, heritage, and the continuous pursuit of horological excellence. As an employer, it values precision, transmission of expertise, and collaboration, offering an environment where employees contribute to a living legacy while advancing innovation in fine watchmaking.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.