Montblanc Retail Field Trainer
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €36,000–40,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jul 27, 2026
About Montblanc
Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.
Montblanc Retail Field Trainer in Milan, Italy. Design and deliver luxury retail training programs across Italian stores with competitive salary (€36K–€40K) and comprehensive benefits.
Role & Responsibilities
- Design, develop, and deliver engaging in-store and online training programs covering Montblanc's heritage, product knowledge (writing instruments, leather goods, watches, accessories), luxury customer experience, advanced sales techniques, and brand storytelling
- Create and customize comprehensive training content, including e-learning modules and annual updates
- Organize and facilitate induction programs for new retail staff
- Ensure consistent and passionate communication of Montblanc brand values, heritage, craftsmanship, and product benefits across all retail teams
- Develop and manage content for Montblanc's E-learning App
- Monitor and evaluate training program effectiveness using feedback, KPIs, and e-learning analytics (completion rates, user engagement)
- Identify training needs through retail KPI analysis and structured store visits, providing detailed feedback reports
- Provide ongoing support for continuous learning and consistent application of training methodologies
- Report on training progress, challenges, and outcomes, leveraging insights from the e-learning platform
- Provide targeted coaching and mentorship to Store Managers and key staff to enhance skill development, leadership capabilities, and sales performance
- Collaborate with Regional teams and Stores regarding training material updates and new content
- Support the administrative management of daily training activities
Qualifications
- At least 2 years progressive experience in the luxury retail sector
- Dedicated experience in retail training, preferably within a luxury brand
- Proven experience delivering engaging training sessions (in-person and virtual), with strong facilitation and coaching skills
- Experience developing and managing content for e-learning platforms is highly desirable
- Strong knowledge of key Retail KPIs and ability to analyze data
- Proficiency in managing digital learning tools and platforms
Skills
Experience
At least 2 years of progressive experience in the luxury retail sector, with dedicated experience in retail training preferably within a luxury brand. Proven track record in delivering engaging training sessions in both in-person and virtual formats, with demonstrated facilitation and coaching capabilities. Experience developing and managing e-learning platform content is highly desirable.
Workplace
The role is situated in Milan, Lombardy, Italy.
Compensation
The base compensation for this position ranges from EUR 36,000 to EUR 40,000 per annum.
Benefits
CCNL Commercio coverage; Annual Bonus Plan; 8 EUR meal vouchers per working day; Welfare benefits
Culture
Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Montblanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Training Manager», «Retail Training Specialist», «Field Training Coach», «Sales Training Facilitator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.