Richemont Retail Excellence Program Manager
- Location
- West MallingEnglandUK
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Jul 17, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Retail Excellence Program Manager at Richemont in West Malling. Lead store operations standards and performance.
Role & Responsibilities
- Develop and implement retail excellence standards and best practices across store locations
- Oversee compliance with company policies, visual merchandising guidelines, and customer service protocols
- Conduct regular store audits and performance evaluations to ensure consistent brand representation
- Collaborate with store leadership to identify improvement opportunities and drive operational efficiency
- Provide training and coaching to retail teams on excellence standards and service delivery
- Monitor key performance indicators and prepare analytical reports on retail performance metrics
- Liaise between corporate office and field locations to facilitate communication and strategic alignment
Qualifications
- Proven track record in retail operations or store management within luxury retail
- Strong understanding of luxury brand positioning and customer experience standards
- Excellent analytical and problem-solving capabilities
- Demonstrated ability to lead and influence cross-functional teams
- Proficiency in retail management systems and performance analytics tools
Skills
Experience
5-7 years of progressive experience in luxury retail operations, store management, or retail excellence roles
Education
Bachelor's degree in Business Administration, Retail Management, or a related field
Workplace
The role is situated in West Malling, England, UK — conveniently close to London.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Store Performance Manager», «Retail Quality Assurance Manager», «Retail Standards Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.