Richemont Retail Engagement Technology Team Lead

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Oversee the Product, Clienteling and Sales streams, their existing applications and the ongoing Retail Transformation Program, including cross-functional activities.
• Coordinate with the Group Product Office, Solution Architects and Core Platforms counterparts to identify necessary synchronisation and anticipate risks to the area's quality and delivery roadmap.
• Lead the technology team, setting an example through agile values and mindset; define roles and objectives for internal and external team members and conduct regular performance reviews.
• Develop team members' technical and soft skills in line with individual and product or area needs; foster customer orientation, collaboration, trust and transparency.
• Apply the hiring strategy for the team in alignment with the responsible Head of.
• Define and track team capacity needs in alignment with the Head of.
• Coordinate project stakeholders across distributed teams, working closely with Technology teams to track dependencies, risks and constraints using Richemont's established methodology and processes.
• Coordinate projects from initiation through post-delivery stabilisation in production.
• Manage project communications and report progress to the manager and relevant stakeholders.
• Work with the Head of to establish contracts with external suppliers within budget during the fiscal year.
• Plan the next fiscal year's budget with the Head of and anticipate expenses in the area.
• Monitor spending and savings, alerting the manager to variances from expectations.
• Direct and manage contractors.
• Verify the accuracy of supplier billing and invoices.
• Adopt a continuous-learning approach; proactively identify and resolve team-member risks and impediments, escalating when needed.
• Promote strong leadership alignment across products.
• Coordinate teams across management levels in a global, multi-Maison environment to support seamless integration and performance.
• Manage team effectiveness as applications evolve, overcome technical challenges, navigate constraints and coordinate stakeholders to support smooth project delivery and user satisfaction.

Qualifications

• Strong understanding of web technologies and applications.
• Hands-on experience managing and delivering retail or web applications.
• Hands-on experience with technology concepts including APIs, OMS and CRM.
• Strong problem-solving and analytical skills.
• Demonstrated leadership and team-mentoring experience.
• Ability to present ideas in context so they are understood by technology, business and non-IT personnel.
• Ability to work effectively in a fast-paced environment, manage multiple efforts simultaneously, prioritise and meet deadlines.
• Proactive, self-driven and eager to explore new technologies.
• Comfort working independently in an agile environment.
• Fluency in English; French, Portuguese or other languages are an advantage.

Skills

Education

Bachelor’s or Master’s degree in Information Technology or Computer Science, or equivalent.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.