Alfred Dunhill Retail Director

About Alfred Dunhill

Dunhill is a British luxury menswear and leather-goods house renowned for refined tailoring, accessories and a heritage rooted in craftsmanship. The brand operates globally within the Richemont group, combining artisanal savoir-faire with contemporary retail and client service standards.

Role & Responsibilities

• Develop and execute comprehensive retail strategy aligned with global and regional commercial objectives, focusing on profitable growth and brand equity
• Design and implement scalable operating procedures, systems, and standards to support business expansion across all store formats
• Oversee full P&L responsibility for the Japan retail business, managing revenue growth, profitability, cost optimization, and individual store budgets
• Conduct market and consumer trend analysis to identify opportunities and competitive threats, translating findings into actionable forecasting and strategic plans
• Lead cross-functional collaboration with Marketing, Merchandising, Visual Merchandise Design, CRM, E-commerce, and back-office teams to ensure consistent brand messaging and product alignment
• Build, mentor, and develop high-performing retail teams, fostering a culture of innovation, accountability, and operational excellence
• Implement customer feedback loops and performance tracking dashboards, collaborating with Business Intelligence and CRM teams to continuously enhance customer journey
• Manage allocated category operational expenditure and travel budgets to fulfil business priorities
• Partner with Finance to develop bottom-up budget targets and manage personnel costs, labor standards, and compliance
• Communicate store performance, business activities, and recommended action plans to all internal stakeholders, serving as central hub for field communications

Qualifications

• 10+ years of progressive experience in international retail and fashion, with at least 5 years in a multi-store or regional leadership role
• 5+ years of team leadership experience managing five or more direct reports
• Proven track record of managing P&L, driving profitability, and scaling retail operations in high-growth environments
• Exceptional project management and organizational skills with ability to prioritize and execute multiple initiatives simultaneously
• Strong analytical and financial acumen, adept at leveraging data and reporting platforms to inform strategic business decisions
• Deep knowledge of current retail landscape, including omni-channel and direct-to-consumer trends in luxury fashion and lifestyle categories
• Bachelor's degree or equivalent work experience

Skills

Experience

10+ years of progressive experience in international retail and fashion, with at least 5 years in a multi-store or regional leadership role. A minimum of 5 years leading teams of five or more people. Proven track record of managing P&L, driving profitability, and scaling retail operations in high-growth environments. Demonstrated excellence in project management, organizational execution, and operational excellence through clear processes and standards.

Education

Bachelor's degree or equivalent professional work experience

Workplace

Culture

Dunhill blends British sartorial heritage with a contemporary luxury retail ethos, emphasising craftsmanship, discreet service and product integrity. The workplace values commercial rigour, polished client engagement and collaboration between local teams and global brand functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.