Richemont Retail Director

Overview

Richemont is a leading Swiss luxury goods group that manages a portfolio of high-end maisons across jewelry, watches, leather goods and accessories. The group combines artisanal heritage with global retail expertise and operates internationally through owned boutiques and selective retail partners.

Role & Responsibilities

• Own and drive the commercial strategy and P&L for the assigned region or portfolio of boutiques, meeting sales, margin and growth targets.
• Lead multi-unit store operations, ensuring consistent implementation of brand standards for client experience, visual merchandising and operational excellence.
• Develop and coach senior store leaders and cross-functional teams to elevate service, clienteling, and retention; establish clear KPIs and talent development plans.
• Design and execute client acquisition and CRM strategies in close collaboration with marketing and clienteling teams to grow high-value clientele.
• Manage inventory deployment, stockflow and replenishment to optimize sell-through and minimize ageing, working with supply chain and merchandising partners.
• Monitor sales performance and commercial reporting; translate data into tactical action plans and forecasts.
• Ensure compliance with legal, loss-prevention and brand-protection policies across all retail touchpoints.
• Partner with merchandising, visual merchandising and marketing to deliver market-appropriate assortments, product launches and in-store campaigns.
• Represent the brand externally with key clients, wholesale partners and local stakeholders; lead store openings, events and VIP experiences.
• Control operating expenses and capital projects while identifying efficiencies and scalability opportunities across the retail network.

Qualifications

• Proven track record (typically 8+ years) leading multi-unit luxury retail operations with full P&L responsibility.
• Demonstrable experience in high-jewelry, watches, leather goods or premium accessories retail is strongly preferred.
• Excellent leadership skills with experience developing store managers and building high-performing teams.
• Strong commercial acumen: forecasting, KPI analysis, inventory optimisation and promotional planning.
• Comfortable working across functions (merchandising, marketing, HR, supply chain) and influencing senior stakeholders.
• Willingness to travel regularly and to work flexibly to support boutique operations and events.

Skills

Experience

Senior leader with extensive experience managing multiple boutiques or a regional retail footprint in the luxury sector, with a proven record of meeting sales and profitability targets and leading cross-functional initiatives.

Education

Bachelor's degree in Business, Retail Management, Hospitality, Luxury Brand Management or equivalent professional experience; advanced business qualification preferred but not required.

Workplace

Culture

Richemont cultivates an environment where craftsmanship and heritage sit alongside entrepreneurial thinking and international career mobility. The organisation values long-term client relationships, meticulous attention to detail and cross-maison collaboration, offering exposure to best-in-class luxury retail practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.