Richemont Retail Boutique Manager
Richemont seeks a Boutique Manager in New York to lead sales, operations and team development for a premier luxury maison.
Overview
Richemont is a Swiss-based luxury goods holding company composed of prestigious maisons across jewellery, watches, leather goods and writing instruments. As a steward of heritage maisons, Richemont emphasises craftsmanship, long-term brand stewardship and selective global retail expansion, offering employees exposure to high-calibre products and an international luxury ecosystem.
Role & Responsibilities
- Lead day-to-day boutique operations to deliver exemplary customer experiences and achieve sales targets.
- Recruit, mentor and develop a high-performing sales team; set individual and store KPIs, conduct performance reviews and implement talent development plans.
- Steer clienteling and CRM programmes to cultivate long-term relationships with HNW and VIP clientele.
- Own visual merchandising and boutique presentation standards to reflect maison heritage and seasonal campaigns.
- Manage inventory control, stock replenishment, loss prevention and daily reconciliations in partnership with regional operations.
- Prepare and analyse sales reports, budgets and forecasts; implement corrective actions to maximise profitability and margin.
- Coordinate with regional marketing, product and wholesale teams to execute launches, trunk shows and private client events.
- Ensure compliance with company policies, local regulations and luxury service protocols, including bespoke client requests and after-sales care.
Qualifications
- Minimum 3–5 years of progressive experience in luxury retail with at least 2 years in a managerial or supervisory role.
- Proven track record of meeting or exceeding sales targets within a premium or haute couture environment.
- Demonstrated ability to recruit, develop and retain top retail talent and to lead by example in client engagement.
- Excellent interpersonal and negotiation skills, with a polished demeanour appropriate for high‑net‑worth clientele.
- Strong financial acumen: budget management, P&L awareness and sales forecasting.
- Fluent in English; additional languages an advantage (preferred but not required).
Skills
Experience
3–5 years in luxury retail with a minimum of 2 years in a supervisory or store management capacity; experience with high‑value product sales and VIP client management preferred.
Education
Bachelor’s degree preferred, or equivalent professional experience in luxury retail management.
Workplace
The role is situated in New York, New York, USA. There are currently 485 open positions in New York on Cerulean, with 17 added recently. Within New York, Cerulean currently features 590 open roles, including 18 recent additions. Across USA, Cerulean lists 2.202 open roles — 77 of them newly added.
Culture
Richemont’s maisons foster a culture of craftsmanship, discretion and long-term brand stewardship. The workplace emphasises service excellence, professional development and collaboration across specialised product and client teams, supporting employees who are passionate about heritage luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.