Van Cleef & Arpels Regional Online Retail Director
- Employment
- Full-Time
- Seniority
- Director
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- High Jewelry
- Posted
- Aug 18, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels seeks a Regional Online Retail Director in Hong Kong to lead e-commerce strategy across Asia-Pacific.
Role & Responsibilities
- Lead and enable local markets in adapting the Maison's global online retail strategy to regional specifics, balancing global consistency with local market relevance
- Direct the overarching APAC online retail strategy and act as a challenging partner to local market strategies, incorporating plans into annual and three-year strategic planning cycles
- Monitor industry trends, competitive activity, and digital innovations across Asia-Pacific, synthesizing insights and recommending strategic actions to headquarters
- Track APAC online performance data and KPIs, identifying gaps and supporting markets in executing corrective action plans
- Ensure digital merchandising assets are executed consistently across all online platforms and retail touchpoints in local markets, partnering with Marketing and Online Merchandising teams
- Consolidate APAC market specifics and provide actionable insights to inform future client experience frameworks whilst establishing a regional center of excellence for Client Relations Center operations
- Lead the regional Client Relations Center community, fostering collaboration, peer learning, and service standards across markets
- Ensure operational excellence across the entire online client journey—from landing page experience through payment, checkout, delivery, and fulfillment
- Consolidate and prioritize enhancement and business evolution requests, strategizing with relevant headquarters teams on implementation
Qualifications
- Extensive progressive experience in online retail, e-commerce, or omnichannel within luxury retail, with proven track record overseeing or supporting multi-market regions
- Strong business acumen and strategic vision with demonstrated ability to drive cross-market initiatives and actions
- Advanced analytical skills and experience leading data-driven business strategies and commercial priorities
- Fluency in English; Mandarin preferred
Skills
Experience
Extensive progressive experience in online retail, e-commerce, or omnichannel environments, ideally within the luxury retail sector, with a demonstrated track record of successfully overseeing or supporting multi-market regional operations.
Education
Not specified
Workplace
This position is based in Hong Kong, Hong Kong, China.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional E-Commerce Director», «Online Retail Strategy Director», «Regional Digital Retail Leader», «Omnichannel Director Asia-Pacific», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.