Richemont Regional Head of Commercial Performance and Excellence

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Curate and lead the implementation of key strategic projects and action plans across the organization, including regional business plan consolidation, commercial meetings, and network development roadmap
• Support the Commercial & BD Director in defining and prioritizing strategic projects and initiatives across Commercial & BD functions
• Orchestrate and roll out business development strategic initiatives—both regional and HQ-initiated—ensuring governance, alignment, and effective tracking via defined action plans
• Lead, upskill and animate the regional commercial excellence community, fostering strong collaboration, knowledge sharing, and alignment across markets, region, and HQ
• Drive the SEAO commercial excellence roadmap, adapting global priorities to regional needs while identifying opportunities to strengthen capabilities and processes
• Oversee the deployment of commercial excellence initiatives and change management programs across markets, ensuring effective adoption of tools, processes, and best practices
• Build and maintain a regional Performance Centre of Excellence in collaboration with Data & Digital leadership
• Lead regional sales planning and budgeting processes, overseeing reporting and forecasting frameworks while providing guidance and support to markets
• Facilitate the implementation and adoption of new reporting and analytical tools to drive performance in the region and foster a KPI-driven mindset
• Ensure data accuracy, relevancy, and consistency to support effective decision-making, working closely with Commercial, Finance, Data & Digital, and HQ Retail Performance teams
• Provide critical business insights to articulate SEAO strategic priorities and ensure KPIs are clearly defined, monitored, and tracked
• Analyze local and HQ reports, investigate performance trends, challenge assumptions, and identify risks and opportunities to support business decision-making
• Define and drive the regional Client Services Excellence roadmap, aligning with business and service ambitions
• Establish service standards and governance mechanisms across markets
• Lead the development and animation of the SEAO Client Services community, fostering capability building and knowledge sharing
• Oversee service-related performance indicators and identify opportunities to strengthen service excellence, client retention, and service-to-retail conversion
• Drive regional Client Services initiatives and continuous improvement programs to enhance service quality and support long-term business growth
• Lead and develop a high-performing Commercial Performance & Excellence team, fostering a culture of commercial curiosity, analytical rigor, collaboration, and continuous improvement
• Coach and support the team, providing clear direction, development opportunities, and effective prioritization to maximize team impact
• Build and maintain strong partnerships with global, regional, and market stakeholders, acting as a trusted partner and ensuring effective collaboration across the matrix organization

Qualifications

• 8–10 years of experience in commercial, business planning, performance management, or business analytical roles with a strong track record in commercial/financial performance, retail strategy, or business analysis
• Proven ability to operate as a strategic business partner to C-suite stakeholders, with demonstrated ability to influence without direct authority and drive alignment across a matrix organization
• Minimum 3 years of people management experience with demonstrated ability to coach, develop, and lead a high-performing team
• Strong commercial and financial acumen to construct compelling commercial narratives for stakeholders at all levels
• Proficiency in PowerPoint, Excel, and BI/analytical tools, with prior experience in Looker as a significant advantage
• Confident, credible demeanor with demonstrated ability to navigate complex stakeholder environments with professionalism and integrity
• Excellent communication and interpersonal skills, with the ability to negotiate and build consensus across diverse teams
• Proactive, solution-oriented mindset combining analytical rigor with execution capabilities

Skills

Experience

8–10 years of experience in commercial, business planning, performance management, or business analytical roles, with a strong track record in commercial/financial performance, retail strategy, or business analysis, combined with a minimum of 3 years of people management experience demonstrating the ability to coach, develop, and lead high-performing teams.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.