Richemont Regional Clienteling Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Jul 7, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks Regional Clienteling Manager in Hong Kong to develop CRM strategy and lead digital client engagement across luxury houses.
Role & Responsibilities
- Develop and implement CRM strategy within assigned scope, ensuring alignment with Group Digital strategy and organizational business objectives
- Oversee CRM system implementation and maintenance, identifying and communicating system improvement opportunities to enhance customer relationship management
- Manage key data management system elements, including development and operational oversight of essential infrastructure
- Support digital channel management through front-end interactive technologies, optimizing usability, design, user interface, and device strategy
- Analyze engagement metrics and deliver regular performance analysis and insights to stakeholders
- Execute communications plans within established organizational systems and procedures
- Gather business requirements using interviews, document analysis, workshops, and workflow analysis; translate requirements into target user roles and objectives
- Communicate local action plans to teams, articulating alignment with functional strategy and organizational mission; motivate employees toward local business goals
- Develop performance objectives and implement appropriate measures to ensure achievement through the organization's performance management systems
- Manage and report team performance, establishing appropriate performance objectives for direct reports and project/account teams
- Design and deliver training and development programs in digital initiatives, addressing skill gaps and running customized learning interventions
- Implement security measures such as firewalls and message encryption; provide design input and monitor performance to alert security experts to issues
- Develop and manage departmental or area budgets; conduct complex budget progress analyses
- Identify individual development needs within the team using formal development frameworks; plan and implement capability-building actions and provide coaching to enhance performance
Qualifications
- Bachelor's degree or equivalent professional qualification
- Demonstrated experience in dealing with complex situations and providing expert advice to stakeholders
- Proven experience in planning and managing resources to deliver predetermined objectives within senior management parameters
- Experience in CRM strategy development and implementation
- Proficiency in digital channel and client relationship management
- Knowledge of data management systems and client engagement metrics
Skills
Experience
Substantial professional experience in customer relationship management, digital strategy, or client activation within a luxury or premium retail environment. Candidate must demonstrate competency in dealing with complex business situations, advising senior leadership, and planning resource allocation to achieve predetermined objectives.
Education
Bachelor's degree or equivalent professional qualification
Workplace
The role is situated in Hong Kong, Hong Kong, China.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Engagement Manager», «Regional Client Activation Manager», «Clienteling Strategy Manager», «Client Relationship Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.