Van Cleef & Arpels Regional Assistant High Jewelry Client Experience Manager
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- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Jul 17, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels Hong Kong hiring Regional Assistant High Jewelry Client Experience Manager. Lead APAC client experience strategy and VIP events.
Role & Responsibilities
- Lead high-jewelry client experience strategy execution across APAC markets with focus on regional, local, and international event delivery
- Support and oversee hospitality and experience agencies as the primary regional point of contact, ensuring consistent alignment with local market needs and Maison standards
- Coordinate high-end client experiences including site inspections, quality validation, and on-site support for events with 10+ couples, with travel required per event calendar
- Act as the regional consolidation point between APAC markets and HQ, providing frameworks, templates, and guidance to elevate execution quality
- Represent the APAC region's strategic voice to headquarters, integrating local expectations and constraints into the global high-jewelry client treatment approach
- Collaborate across cross-functional teams (HQ, regional high-jewelry, Communications, Client Development, and High-Jewelry Development) to align event targeting, client selection, and preparation logistics
- Arbitrate hotel allocations and premium experience assets in coordination with the High-Jewelry Development team, ensuring fair prioritization across markets
- Develop and support regional guidelines for personalized yearly journeys for STAR clients, balancing Maison values with local market realities
- Consolidate market inputs to form regional perspectives on STAR-client engagement, experience utilization, and treatment quality
- Analyze event budgets and segment-level ROI to optimize client targeting and inform future strategic planning
- Oversee financial processes including market quotations, payment arrangements, and bidding coordination with the finance department
- Consolidate post-event debriefs with the High-Jewelry Development team to capture learnings and implement strategic improvements for future initiatives
Qualifications
- Solid professional experience in client experience management with proven commercial acumen
- Demonstrated track record of creating elevated experiential concepts and luxury event delivery
- Strong strategic thinking capability combined with exceptional stakeholder management skills
- Advanced analytical capability to assess ROI, treatment effectiveness, and client impact
- Keen aesthetic sensitivity with sharp eye for quality, flow, and luxury standards
- Fluent in English; Mandarin Chinese highly advantageous
Skills
Experience
Solid professional background in client experience delivery, combining strategic oversight with hands-on coordination of high-end experiential initiatives. Experience in managing multi-market operations, stakeholder alignment, and premium client engagement preferred. Track record of delivering complex, large-scale events and translating data insights into actionable business recommendations required.
Education
Not specified
Workplace
This position is based in Hong Kong, Hong Kong, China.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «High Jewelry Client Experience Specialist», «Regional Client Experience Coordinator», «High Jewelry Event Experience Manager», «APAC Client Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.