Richemont Project Manager, Customer Relations Centre Telephony
- Location
- MoscavideLisbon DistrictPortugal
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- IT & Technology Systems
- Posted
- Jun 25, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Project Manager, Customer Relations Centre Telephony at Richemont in Moscavide, Portugal. Lead telecommunications infrastructure and CRC operations.
Role & Responsibilities
- Lead and manage end-to-end telephony and CRC infrastructure projects from conception through deployment
- Coordinate cross-functional teams including technical, operational, and customer service departments
- Develop comprehensive project plans, timelines, and budgetary frameworks
- Monitor project progress against key performance indicators and manage stakeholder communications
- Troubleshoot system issues and implement corrective actions to ensure continuity of service
- Liaise with external vendors and telecom providers to ensure contract compliance and service level agreements
Qualifications
- Demonstrated project management expertise in telecommunications or contact centre environments
- Proficiency with project management methodologies and tools
- Strong analytical and problem-solving capabilities
- Excellent leadership and cross-functional collaboration skills
- Proven ability to manage budgets and resources effectively
Skills
Experience
Minimum 5 years of project management experience, preferably within telecommunications, customer relations, or contact centre operations. Demonstrated success delivering complex infrastructure projects on time and within budget.
Education
Bachelor's degree in Business Administration, Project Management, Information Technology, or related field. PMP (Project Management Professional) or PRINCE2 certification preferred.
Workplace
This position is based in Moscavide, Lisbon District, Portugal, within easy reach of Lisbon.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRC Telephony Manager», «Telecommunications Project Coordinator», «Customer Contact Centre Project Lead», «Call Centre Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.