Richemont Product Manager – Customer Relations Centers
- Location
- MeyrinGenevaSwitzerland
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Executive & General Management
- Posted
- Jul 20, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Product Manager – Customer Relations Centers in Meyrin, Switzerland. Senior product management role overseeing Salesforce and contact center technology strategy.
Role & Responsibilities
- Define and champion product vision, strategy, and roadmap for all CRC applications and platforms, aligning with business objectives and omni-channel needs
- Lead and mentor cross-functional product teams responsible for development and continuous improvement of CRC-facing products
- Collaborate extensively with CRC operations, Group Technology, Maisons teams, and external vendors to gather requirements and orchestrate expectations
- Own the end-to-end product lifecycle from discovery, ideation, and requirements gathering through development, launch, adoption, and post-launch optimization
- Develop and maintain prioritized product roadmap and backlog, ensuring maximum business value and agent efficiency gains
- Drive strategic adoption and optimization of Salesforce Service Cloud and integrated telephony solutions within the CRC ecosystem
- Champion process optimization initiatives, identifying opportunities to streamline workflows and automate tasks through technological solutions
- Define key performance indicators, monitor product performance, analyze user feedback, and leverage data insights to inform product decisions
- Ensure all product developments adhere to Richemont's data privacy, security, and compliance standards
- Monitor industry trends, emerging technologies, and competitor activities in the contact center space to identify innovative opportunities
Qualifications
- Bachelor's degree in Business, Computer Science, Engineering, or related field
- Minimum 8–10 years of progressive experience in Product Management or Senior Product Ownership roles, with significant focus on customer service, contact center, or client relations technologies
- Demonstrated expertise managing Salesforce products (Service Cloud, Sales Cloud, Experience Cloud) and integrated telephony platforms (Genesys, Vonage, AWS, Twilio, Avaya)
- Strong business acumen with deep understanding of operational processes in customer service environments, particularly phone-based client inquiries
- Proven ability to define and drive product strategy, translating complex business needs into clear product requirements and user stories
- Leadership experience inspiring cross-functional teams in Agile development environments
- Exceptional stakeholder management, communication, and presentation skills with ability to influence at all organizational levels
- Analytical mindset with demonstrated ability to use data to inform decisions and measure impact
- Experience in luxury retail or high-end service industry is a significant advantage
- Fluency in English and French (written and spoken) is mandatory
Skills
Experience
Minimum 8–10 years of progressive experience in Product Management or Senior Product Ownership roles, with substantial focus on customer service, contact center, or client relations technologies. Demonstrated expertise in managing enterprise products, particularly Salesforce solutions and integrated telephony platforms. Proven track record of leading cross-functional teams, defining product strategy, and delivering measurable business impact. Experience in the luxury retail or high-end service industry is highly valued.
Education
Bachelor's degree in Business, Computer Science, Engineering, or a related field. Master's degree or relevant certifications such as CSPO (Certified Scrum Product Owner) or SAFe Product Owner/Product Manager are advantageous.
Workplace
This position is based in Meyrin, Geneva, Switzerland, within easy reach of Geneva.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Product Manager – Contact Center», «Product Manager – Customer Service Technology», «Client Relations Technology Product Manager», «Customer Service Platform Product Owner», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.