Richemont Product Analyst
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Jun 2, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks Product Analyst in Moscavide, Portugal to drive Client Engagement CRC solutions for luxury Maisons.
Role & Responsibilities
- Elicit, analyze, and translate complex business requirements into detailed functional specifications, user stories, and acceptance criteria for Client Engagement CRC solutions
- Organize and facilitate business requirements workshops with diverse internal, external, and partner stakeholders across multiple countries and time zones
- Serve as primary liaison between business stakeholders and technical teams, ensuring alignment between business expectations and system capabilities
- Actively contribute to the design, definition, and evolution of Client Engagement CRC capabilities supporting seamless omnichannel customer journeys
- Review and validate functional specifications to ensure proposed solutions align with architectural standards and best practices
- Collaborate with Product Owners, Solution Architects, and Software Engineers in Agile ceremonies throughout the delivery lifecycle
- Support comprehensive quality assurance efforts by reviewing test cases and validating business scenarios
- Analyze and troubleshoot functional incidents, contributing to corrective action definition and implementation
- Drive continuous improvement initiatives for product documentation, functional processes, and cross-team collaboration practices
Qualifications
- 4+ years of dedicated experience in Business Analysis with proven ability to gather and translate business requirements into clear functional specifications
- Extensive experience with e-commerce and retail solutions supporting omnichannel customer journeys
- Strong understanding of e-commerce ecosystems including order lifecycle, inventory management, fulfillment, returns, and payment flows
- Proven experience working on system integrations and APIs with ability to analyze and document complex data flows
- Familiarity with Agile delivery frameworks and hands-on collaboration with cross-functional product teams
- Demonstrated technical aptitude and comfort in technology-driven environments
- Bachelor's or Master's degree in Computer Science, Software Engineering, or related field
- Fluency in English (French or other languages preferred)
Skills
Experience
4+ years of dedicated experience in a Business Analysis role, with proven ability to gather business requirements and translate them into clear functional specifications, user stories, and acceptance criteria. Extensive experience working with e-commerce and/or retail solutions, specifically supporting seamless customer journeys across online and physical channels. Proven experience with system integrations and APIs, including analysis and documentation of complex data flows between systems. Hands-on experience collaborating with cross-functional product teams in Agile delivery frameworks throughout the development lifecycle.
Education
Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
Workplace
This position is based in Oeiras, Setúbal, Portugal, within easy reach of Lisbon.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Business Analyst», «Solutions Analyst», «Requirements Analyst», «CRM Product Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.