Richemont Process Improvement Manager

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Location
MunichBavariaGermany
Employment
Contract
Seniority
Mid-Level
Department
Corporate Affairs, Sustainability & CSR
Industry
High Jewelry
Posted
Jun 9, 2026

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Richemont seeks a Process Improvement Manager in Munich, Germany for fixed-term 24-month role leading customer service optimization projects and digitalization initiatives.

Role & Responsibilities

  • Identify key improvement areas with stakeholders and develop actionable measures and projects to implement and sustain optimization
  • Define project roadmaps and associated budget plans aligned with regional strategy
  • Lead and coordinate cross-functional projects (business development, process optimization, performance, compliance) across the platform and boutiques
  • Manage risk controls regarding timeline, performance and quality, implementing corrective measures as required
  • Develop KPIs to measure success and track progress against objectives
  • Implement group and regional initiatives at local level
  • Develop best practices and standardized processes, translating them to local operations
  • Advance existing digitalization projects and reporting capabilities
  • Create new solutions for existing projects and reporting, including potential migration to new platforms
  • Develop and enhance Power Platform solutions including Power BI, Power Automate and Power Apps
  • Document all projects to ensure continuity, updates and ongoing support

Qualifications

  • Technical diploma or Bachelor's degree in Engineering, Computer Science or related field
  • Professional experience in an international environment
  • Fluent English; German and French are advantageous
  • Demonstrated expertise with Power Platform solutions (Power BI, Power Automate, Power Apps)
  • Proficiency in Microsoft Office suite
  • Advanced project and organizational management capabilities
  • Ability to manage multiple concurrent projects
  • Structured thinking and capacity to understand complex organizational structures
  • Understanding of project management principles

Skills

Project management Process optimization Power BI Power Automate Power Apps Microsoft Office Organizational management Risk management KPI development Stakeholder communication Strategic planning

Experience

["Initial professional experience gained preferably in an international setting", "Demonstrated track record in leading process improvement and optimization initiatives", "Experience coordinating cross-functional teams and managing complex projects"]

Education

Technician qualification or Bachelor's degree in Engineering, Computer Science, or similar discipline.

Workplace

The role is situated in Munich, Bavaria, Germany.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Optimization Manager», «Business Process Analyst», «Customer Service Excellence Manager», «Continuous Improvement Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.