- Employment
- Full-Time
- Seniority
- Manager
- Department
- Human Resources, People & Culture
- Industry
- High Jewelry
- Posted
- Sep 16, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks a People Operations Manager to lead regional HR service delivery across multiple countries, overseeing Tier 0 and Tier 1 support services while driving continuous improvement through LEAN methodology. The role requires stewarding HR technology ecosystems including Workday HCM, Enboarder, and Time Management tools, while building a high-performing, customer-focused team accountable to clear KPIs and service level agreements.
Role & Responsibilities
- Lead implementation of regional operational improvements using LEAN methodology and standardize templates, procedures, and service standards across countries
- Oversee Tier 0 and Tier 1 HR support services, ensuring high accuracy, quick resolution times, and robust customer satisfaction through SLA management
- Monitor operational dashboards and monthly performance metrics to mitigate risks and maintain service quality
- Build and lead a customer-focused team with clear accountability, establishing KPIs and supporting professional development
- Act as the primary operational escalation point for Human Resources Business Partners
- Serve as business owner for key HR technologies including Workday HCM, Enboarder, and Time Management tools, collaborating with IT and HRIS teams
- Ensure strong compliance with local employment laws and maintain robust internal operational controls
- Manage key vendor relationships against established SLAs, tracking contract compliance and budget efficiency
- Maintain a regional HR Operations improvement backlog to align service model evolution with business needs
Qualifications
- 8+ years of regional HR Operations, HR Shared Services, or HR Service Delivery experience
- Proven track record managing and developing high-performing HR Operations teams through operating-model transformations
- Strong continuous improvement and process optimization experience with LEAN methodology highly valued
- Excellent analytical capabilities, root-cause analysis skills, and experience in executive reporting
- High proficiency with HR systems, particularly Workday HCM
Skills
Experience
8+ years of progressive experience in regional HR Operations, HR Shared Services, or HR Service Delivery, with demonstrated success leading HR Operations teams through transformational changes and operating-model implementations. Substantial experience implementing LEAN methodologies, process standardization, and operational efficiency improvements across multi-country regions.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «HR Operations Manager», «Regional HR Service Delivery Manager», «HR Shared Services Manager», «HR Operations Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.