- Employment
- Full-Time
- Seniority
- Lead
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Oct 20, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
The Operations Team Lead supports the supervisor and leads daily distribution center operations, employee development, process improvement, and the secure, high-quality processing of luxury goods. The role involves cross-functional support, shift coordination, SOPs, Lean/5S practices, and participation in SAP/EWM checks and business development projects. Salary is negotiated based on relevant skills and experience.
Role & Responsibilities
- Assist the supervisor with daily tasks, providing support and guidance to ensure smooth team operations and handoffs between multiple shifts.
- Train and mentor employees, monitor performance, ensure policy adherence, and equip the team with the necessary skills and knowledge.
- Assign daily work, monitor progress, adjust to operational demands, oversee efficient processing of luxury retail products, monitor KPIs, resolve bottlenecks, and maintain quality and security standards.
- Serve as the point of contact for brands and Maisons, communicate with internal teams, and carry out shift communication plans.
- Lead the implementation and maintenance of SOPs; identify and implement process improvements using Lean/5S principles; conduct 5S audits; and participate in change management.
- Maintain a safe and clean work environment and ensure adherence to safety protocols.
- Participate in SAP/EWM system checks and business development projects.
- Cross-train to support multiple departments.
- Participate in leadership development activities, including stand-up meetings, all-hands facilitation, teach-backs, audits, and SOP development.
- Proactively resolve issues, make data-driven decisions, and escalate complex problems.
Qualifications
- High school diploma or equivalent.
- 2–3 years of experience in operations or a similar environment.
- Strong knowledge of distribution center operations, including receiving, storage, picking, packing, and shipping.
- Understanding of logistics processes, including inbound, outbound, returns, inventory, and planning and scheduling, is a plus.
- Experience with warehouse management systems; SAP experience is a strong plus.
- Intermediate knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint.
- Proven experience leading and managing teams.
- Excellent communication, interpersonal, and problem-solving skills; Spanish is a plus.
- Ability to thrive in a fast-paced, demanding environment.
- Strong attention to detail and commitment to quality.
- Continuous-improvement mindset, with openness to learning and finding new and innovative solutions.
- Flexibility to adapt quickly to changing circumstances and work across different departments, functions, and shifts.
- Experience identifying root causes of problems and implementing corrective actions to prevent recurrence.
Skills
Experience
2–3 years of experience in operations or a similar environment; proven experience leading and managing teams.
Education
High school diploma or equivalent required.
Workplace
The role is situated in Grand Prairie, Texas, USA — conveniently close to Dallas.
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Benefits
Medical, dental, and vision programs; health savings and flexible spending accounts; employee assistance program; life insurance; disability benefits; 401(k) with employer match; wellness reimbursement; paid time off; and volunteer time off.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Distribution Center Operations Lead», «Warehouse Team Lead», «Logistics Operations Lead», «Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.