- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $25–30/hour
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 9, 2026
About Alaïa
Alaïa is a Parisian couture house defined by sculptural elegance, exacting craftsmanship, and an enduring devotion to the female form. Founded by Azzedine Alaïa, the Maison continues to unite architectural design, exceptional materials, and atelier savoir-faire within a culture that values precision, intimacy, and creative integrity. As an employer, Alaïa offers the rare opportunity to contribute to a house where heritage is not preserved as nostalgia, but advanced through innovation, discipline, and collaboration. Its teams are encouraged to cultivate excellence across design, craftsmanship, retail, communications, and operations, while upholding the discreet, uncompromising spirit that has made Alaïa a singular name in luxury fashion.
An Operations Supervisor serves as an ambassador of ALAIA, ensuring seamless client experiences through operational excellence and precision inventory management. The role operates as an essential partner to store leadership, fostering an inspiring team environment while managing stockroom organization, logistics coordination, and supply chain activities to maximize retail efficiency.
Role & Responsibilities
- Lead and motivate store team to maintain collaboration across stores and with business partners, serving as a role model for client-centric leadership
- Maintain inventory management standards and ensure ongoing accuracy of stock, organizing all stockrooms with efficient systems
- Prioritize stockroom safety and compliance, creating a professional environment for employees and vendors
- Manage store logistics including stock deliveries from central warehouse, domestic and international transfers, and commercial activity stock issuance
- Oversee delivery operations, preparing and replenishing stock quickly and accurately while respecting deadlines
- Guarantee returns, shop-to-shop transfers, and logistical activities meet established timelines and quality standards
- Optimize stockroom and sales floor preshow/understock space to ensure merchandise accessibility and seamless client experience
- Check quality and conformity of all products delivered to the store
- Maintain store supplies order management and contribute to controlling operating expenses
- Monitor store maintenance and manage stationery, uniforms, and kitchen supplies
- Follow internal audit guidelines, company policies, and procedures
- Develop and maintain highest brand and product knowledge
- Ensure right products are available on sales floor to improve store efficiency and maximize client experience
Qualifications
- 5+ years' experience in retail sales and operations
- 2+ years' management or supervisory experience
- Experience in the luxury retail sector with high affinity for luxury products
- Strong interpersonal, communication, and follow-through competencies
- Strong organization, task-management, and logistics skill set
- Competent computer skills including SAP, Excel, and Word
- Ability to sit and stand for extended periods
- Ability to lift up to 20 lb boxes
Skills
Experience
5+ years in retail sales and operations, with at least 2+ years in a management or supervisory capacity. Ideally rooted in the luxury retail sector with demonstrated affinity for premium products and heritage brands.
Education
Not specified
Workplace
The successful candidate will be located in New York, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 25 to USD 30 per hour.
Benefits
Comprehensive medical, dental, and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; access to employee assistance program; volunteer days off
Culture
Alaïa fosters an intimate, craft-led culture where precision, creativity, and respect for the maison’s couture heritage guide daily work. As an employer, it offers a collaborative environment that values artisanal excellence, thoughtful innovation, and a deep sensitivity to form, material, and timeless elegance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Alaïa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Stockroom Supervisor», «Retail Operations Lead», «Boutique Operations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.