Richemont Operations Supervisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Organize and assign daily work to meet operational demands and target objectives; analyze productivity and quality results to identify improvement opportunities and corrective actions
• Enforce workplace safety protocols and compliance with incident reporting procedures, ensuring adherence to PPE usage, proper housekeeping, and equipment handling standards
• Provide training and coaching to team members to foster professional development, engagement, and retention within the operations team
• Identify and implement continuous improvement initiatives using Lean, Kaizen, and Six Sigma methodologies; lead root cause analysis within assigned operational areas
• Create and conduct annual associate performance evaluations; coach staff on company policies and procedures to ensure full compliance
• Utilize SAP Extended Warehouse Management (EWM) tools, reporting dashboards, and forecasting data to optimize facility operations and facilitate daily shift meetings

Qualifications

• High school diploma or equivalent required; college degree preferred
• Previous leadership experience in warehouse or distribution center operations
• Proficient user of SAP Extended Warehouse Management (EWM) tools and working knowledge of SAP
• Intermediate proficiency with Microsoft Office applications (Outlook, Skype, Excel, Word, PowerPoint) and ability to export, format, and manipulate documents from SAP and reporting tools
• Fluent professional English communication, both verbal and written
• Strong interpersonal skills with demonstrated ability to communicate professionally, maintain confidentiality, and sustain a respectful workplace
• Ability to work flexible schedules and adapt to changing business needs

Skills

Experience

Previous leadership experience required; demonstrated expertise in warehouse or distribution center operations, labor management, and process optimization.

Education

High school diploma or equivalent required; college degree preferred. Additional training or certifications in warehouse management, logistics, or operational excellence are advantageous.

Workplace

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.