Richemont Operations Specialist

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Act as the primary operational contact for boutiques and partners on matters of stock availability, replenishment, returns, and stock movements
• Monitor orders and shipment schedules to ensure optimal delivery lead times and timely dispatch of novelties in line with launch plans
• Execute invoicing, stock rebalancing, returns, and order-prioritization activities with accuracy and timeliness
• Manage consignment flows, regularization, and invoicing processes
• Address claims related to shipment shortages, overages, and serial-number discrepancies
• Maintain accurate order, delivery, billing, and stock-related data across operational systems
• Monitor and manage the back-order portfolio regularly
• Serve as a key user for relevant operational systems and provide end-user support and training
• Maintain clear understanding of product availability and communicate critical shortages and stock updates to stakeholders
• Monitor sell-through, firm orders, and specific requests from boutiques and partners
• Identify opportunities to improve service levels, inventory availability, and process efficiency through continuous improvement initiatives
• Participate in system support, testing, release activities, and training of new users

Qualifications

• Bachelor's degree or equivalent qualification
• Minimum five years of professional experience in operations, supply chain, order management, sales administration, or inventory management
• Strong working knowledge of SAP with experience managing order-to-delivery and invoicing processes
• Advanced proficiency in Microsoft Excel
• Good working knowledge of PowerPoint and other business systems
• Ability to work independently and manage operational responsibilities with limited supervision
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and stakeholder-management abilities
• Customer-focused mindset with ability to manage multiple priorities in a fast-paced environment
• Experience supporting retail, luxury, consumer goods, or multi-site commercial networks is advantageous

Skills

Experience

Minimum five years of relevant professional experience in operations, supply chain, order management, sales administration, or inventory management. Experience supporting retail, luxury, consumer goods, or multi-site commercial networks is preferred.

Education

Bachelor's degree or equivalent qualification.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.