Richemont Operations Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique, leading compliance across the broader team
• Implement and maintain efficient opening and closing procedures
• Oversee proper movement of product in/out of boutique including shipments, transfers, and consignments while maintaining quality control and preventing stock losses
• Demonstrate and enforce excellent care and proper product handling; ensure appropriate packing, shipping, and receiving procedures for high-value creations
• Oversee financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to corporate teams timely and accurately
• Ensure fluidity of transactional flows including e-commerce to sustain efficient business operations and seamless client experience
• Oversee inventory control processes including daily, weekly, and monthly counts to ensure successful annual inventory
• Partner with boutique management to monitor operating costs and ensure effective resource allocation
• Uphold Cartier standards within the boutique environment including maintenance, vendor relationships, technology, and equipment
• Oversee boutique supply inventory replenishment and lead Lean/5S strategies for optimal storage organization
• Oversee operational aspects of care service responsibilities including client repair flow and monthly reconciliation
• Lead overall success of boutique audits and implement corrective action plans in partnership with management
• Oversee display maintenance ensuring proper visual standards, product maintenance, and cleanliness
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management, commercial network, and corporate departments
• Serve as key user of new operational tools and rollouts, collaborating on testing, training, and adoption
• Consistently reach and exceed all KPIs
• Develop fundamental brand knowledge to convey Cartier heritage and values
• Maintain currency on industry news, local and global competition, and community connection
• Build a transversal operations team and set expectations so all team members are responsible for operational excellence
• Exhibit professional maturity and lead by example with authenticity and transparency
• Inspire and engage team members by connecting them to broader operational strategies and providing clear feedback
• Build interpersonal trust by creating a safe space and fostering an inclusive boutique culture
• Create team spirit where members are recognized as valued contributors
• Train, develop, and motivate the Operations team while facilitating idea generation and creative problem-solving
• Deliver clear performance management feedback and provide ongoing coaching to ensure individual development

Qualifications

• Bachelor's degree in a business-related field
• 5–8 years of operations management experience in a luxury retail environment
• Proven experience leading leaders and managing direct reports
• Excellent computer skills and proficiency with technology
• Exceptional skills in Microsoft Office applications, particularly Excel
• Strong understanding of client service needs and priorities both internal and external
• Strong attention to detail with the ability to handle multiple tasks simultaneously
• Collaborative approach with ability to foster a positive and inclusive work environment

Skills

Experience

5–8 years of operations management experience in a luxury retail environment, with proven leadership of direct reports and management of teams

Education

Bachelor's degree in a business-related field

Workplace

Compensation

The base compensation for this position ranges from USD 95,000 to USD 110,000 per annum.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; employee assistance program; life insurance; disability benefits; 401(k) with employer match; wellness reimbursement benefit; paid time off; volunteer time off days

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.