Richemont Operations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jun 8, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Cartier Operations Manager in Phuket, Thailand – luxury boutique management role supporting Boutique Manager with team leadership, operational excellence, and client experience delivery.
Role & Responsibilities
- Maximize boutique efficiency through planned staff deployment, scheduling, and resource optimization
- Serve as primary operational contact, providing resolution and decisions to ensure smooth daily boutique operations
- Apply comprehensive knowledge of operational procedures and policies to manage internal processes with strict adherence to security, safety, and compliance requirements
- Partner with stakeholders to develop pragmatic implementation strategies for operational manuals and ensure their applicability within the boutique
- Lead continuous improvement initiatives across the boutique team, enhancing processes and overall performance
- Support the integration and effective utilization of digital tools and systems to improve operational efficiency
- Systematically manage all operational assets, inventory, and supplies, driving efficient back-of-house execution
- Implement robust loss prevention strategies and enforce strict team adherence to all internal policies and external regulations
- Oversee reservations, manage repairs and spare parts, and monitor in-transit reports to proactively address exceptions
- Provide coaching and guidance on operational practices, enabling the team to excel in daily tasks
- Lead on the sales floor, ensuring regular engagement with team and clients
- Foster a culture where continuous improvement is celebrated and team well-being is prioritized
- Drive continuous team growth by assessing skill sets and partnering with Retail Coaches to implement learning and development priorities
Qualifications
- Bachelor's degree in any field
- Minimum 3 years of experience in retail management roles
- Experience in luxury retail operations
- Solid understanding of boutique operations and workflow
- Strong analytical skills and meticulous attention to detail
- Demonstrated ability to understand and synthesize business and market intelligence
- Fluency in English and Thai
- Proficiency in Mandarin and/or Russian (advantageous)
Skills
Experience
Minimum 3 years of progressive experience in retail management roles, preferably within the luxury sector. The candidate should demonstrate a track record of driving operational efficiency, leading teams, and maintaining high standards of client service in a boutique environment.
Education
Bachelor's degree in any field.
Workplace
This position is based in Phuket, Phuket, Thailand.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Operations Manager», «Retail Operations Supervisor», «Maison Operations Coordinator», «Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.