Richemont Operations Manager
- Location
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Apr 20, 2026
About Richemont
Richemont is a Switzerland-based luxury goods holding company comprising numerous maisons active in watches, jewellery, writing instruments and accessories. The group is known for preserving artisanal craftsmanship, maintaining maison autonomy and investing in long-term brand heritage and product excellence across global retail and wholesale networks.
Richemont seeks an Operations Manager in Palm Beach to lead boutique operations and elevate client service standards.
Role & Responsibilities
- Oversee daily boutique operations in Palm Beach to ensure flawless delivery of luxury service standards and brand guidelines.
- Manage staffing: recruitment support, scheduling, performance management and day-to-day leadership of sales and operations teams.
- Own inventory control, stock replenishment and stocktake processes; liaise with regional logistics and supply-chain teams to maintain availability and accuracy.
- Lead cash management, POS reconciliations and safe procedures while enforcing internal controls and loss-prevention measures.
- Drive commercial KPIs through sales support, clienteling initiatives and close collaboration with the sales team and CRM.
- Implement visual merchandising standards and ensure the boutique environment consistently reflects maison presentation guidelines.
- Coordinate training programs for product knowledge, client service and compliance topics; mentor junior staff to develop skills and retention.
- Partner with regional management, wholesale and after-sales teams to escalate operational issues and execute local initiatives and events.
Qualifications
- Proven leadership in luxury retail operations, with a track record of driving service excellence and operational discipline.
- Demonstrable experience managing inventory control, cash handling procedures and loss-prevention processes.
- Strong commercial acumen with experience monitoring and improving KPIs and sales performance.
- Excellent interpersonal skills, with the ability to coach a diverse team and uphold high standards of client service.
- Knowledge of watches and/or high jewellery strongly preferred.
Skills
Experience
Minimum of five years in retail operations within the luxury sector, including at least two years in a supervisory or managerial role; prior exposure to watches, jewellery or premium accessories is preferred.
Education
High school diploma required; Bachelor's degree in business, retail management, hospitality or a related field preferred.
Workplace
This position is based in Palm Beach, Florida, USA, within easy reach of West Palm Beach.
Culture
Richemont promotes preservation of craftsmanship and maison-led creativity within a structured, long-term governance model. The workplace culture emphasizes meticulous client service, respect for artisanal expertise and professional development within heritage-driven luxury maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Boutique Operations Manager», «Store Operations Manager», «Client Services & Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.