Richemont Operations Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- May 13, 2026
About Richemont
Richemont is a global luxury goods holding company comprising several prestigious maisons across watches, jewelry and fashion. As an employer, Richemont emphasises artisan craftsmanship, heritage-driven product excellence and high-touch client service while operating within a matrix of autonomous brands and centralised support functions.
Richemont seeks an Operations Manager in Orlando to oversee boutique operations, inventory and logistics for its luxury maisons.
Role & Responsibilities
- Oversee day-to-day operations for Richemont's retail presence in the Orlando area, ensuring consistent application of brand standards and exceptional client service.
- Manage inventory lifecycle activities including receipt, stock control, cycle counts and shrink prevention to optimise availability and minimise losses.
- Coordinate logistics and vendor relationships — from inbound shipments to internal transfers and after‑sales workflows — to maintain seamless supply flows.
- Develop and monitor operational KPIs (sales per sq. ft., stock turn, conversion, shrinkage) and deliver regular performance reporting to regional leadership.
- Lead workforce planning: create schedules, allocate labour against demand, coach store managers and ensure workforce compliance with corporate policies.
- Execute retail projects and openings/refreshes in collaboration with visual merchandising, facilities and brand teams; ensure project timelines and budgets are met.
- Drive compliance with company policies, local regulations and luxury retail security protocols, including loss-prevention programmes and audit readiness.
- Serve as the primary liaison between boutiques and headquarters for operational escalations, process improvements and system rollouts.
Qualifications
- Minimum 5 years of progressive experience in retail operations or logistics, with at least 2 years in a people-management or supervisory role, preferably within luxury goods.
- Proven track record of delivering operational improvements, managing inventory and controlling shrink in a premium retail environment.
- Strong leadership and coaching capability with experience developing managers and frontline teams to deliver elevated client experiences.
- Demonstrable commercial acumen, comfortable working to targets and interpreting P&L and KPI data to drive decisions.
- Excellent communication skills, able to engage cross-functional stakeholders and represent the brand professionally with external partners.
Skills
Experience
A credible candidate will bring at least five years of retail operations or logistics experience, including a minimum of two years in a managerial capacity within luxury or premium retail settings. Experience with multi-site oversight, inventory control and cross-functional project delivery is expected.
Education
Bachelor's degree in business, retail management or a related discipline preferred, or equivalent professional experience in luxury retail operations.
Workplace
The role is situated in Orlando, Florida, USA.
Culture
Richemont cultivates a culture that balances respect for artisanal heritage with rigorous operational discipline. The workplace prizes meticulous attention to detail, collaborative cross‑brand initiatives and a client-centric mindset, offering opportunities for professional growth within an international luxury ecosystem.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Boutique Operations Manager», «Store Operations Manager», «Regional Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.