Montblanc Operations Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $90,000–100,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jul 29, 2026
About Montblanc
Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.
Montblanc Operations Manager position in New York. Lead boutique operations, inventory, and team for luxury watch and jewelry retailer.
Role & Responsibilities
- Lead and manage boutique operations, fostering a positive and productive work environment in partnership with sales and leadership teams
- Delegate tasks effectively to ensure efficient workflow and optimal team performance
- Implement and lead training programs to enhance team skills and brand knowledge
- Oversee all aspects of inventory management, including receiving, sending, handling, storage, and cycle counts
- Implement and maintain accurate inventory control procedures to minimize discrepancies and losses
- Analyze inventory data to identify trends and optimize stock levels
- Develop and implement operational procedures to streamline processes and improve efficiency
- Ensure compliance with all Richemont policies and procedures, including security, safety, handling of merchandise, and loss prevention
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
- Manage the boutique's budget, controlling expenses and maximizing profitability
- Serve as liaison between the boutique and corporate departments, ensuring effective communication
- Communicate regularly with the Boutique Director, Sales Managers, and Sales Associates on operational matters
- Ensure exceptional customer service, addressing complaints and resolving issues in a timely and professional manner
- Monitor customer feedback and implement strategies to improve the customer experience
- Oversee the client service journey, optimizing repair completion times and managing repairs inventory
Qualifications
- Bachelor's degree in Business Administration, Management, or related field preferred
- Minimum 3–5 years of experience in retail operations
- At least 2 years in a management or supervisory role
- Proven leadership skills with ability to motivate and develop a team
- Strong understanding of inventory management principles and best practices
- Excellent communication, interpersonal, and problem-solving skills
- Proficiency in Microsoft Office Suite and retail management software
- Basic knowledge of SAP
- Experience in the luxury goods industry is a plus
Skills
Experience
Minimum 3–5 years of experience in retail operations, with at least 2 years in a management or supervisory role. Experience in the luxury goods industry is preferred.
Education
Bachelor's degree in Business Administration, Management, or a related field is preferred.
Workplace
This position is based in New York, New York, United States of America.
Compensation
The base compensation for this position ranges from USD 90,000 to USD 100,000 per annum.
Culture
Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Montblanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Operations Manager», «Retail Operations Supervisor», «Store Operations Lead», «Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.