Richemont Operations Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Ensure strict adherence to Maison policies and procedures within the boutique; lead and influence compliance across the broader team
• Implement and maintain efficient opening and closing procedures to establish daily operational rhythms
• Oversee all product movement—including shipments, transfers, consignments, and in-boutique distribution—while maintaining quality control and preventing stock losses
• Demonstrate and enforce exemplary care and proper handling of high-value creations; ensure appropriate packing, shipping, and receiving procedures
• Oversee financial aspects of boutique sales; ensure daily transactions and documentation are submitted accurately and on schedule to corporate teams
• Monitor inventory control processes (daily, weekly, and monthly counts and stock movements) to ensure successful annual inventory cycles
• Partner with boutique management to monitor and control operating costs and ensure effective resource allocation
• Uphold Cartier standards across the boutique environment, including maintenance, vendor relationships, technology, and equipment
• Oversee boutique supply inventory and replenishment; lead implementation and maintenance of Lean/5S organizational strategies in partnership with Regional Operations Manager
• Manage operational aspects of care service responsibilities, including client repair workflows, report execution, and monthly inventory reconciliation
• Lead overall success of boutique audits; partner with management to implement and execute corrective action plans
• In partnership with boutique management, ensure consistent visual standards, product maintenance, understocking organization, and cleanliness
• Exhibit strong communication and problem-solving capabilities by collaborating effectively with boutique management, commercial networks, regional leadership, and corporate departments
• Serve as key user and champion of new operational tools and rollouts; collaborate with Regional Operations Manager and corporate teams on testing, feedback, in-boutique training, and adoption
• Consistently achieve and exceed all operational key performance indicators
• Train, develop, and motivate the operations team; facilitate idea generation and creative problem-solving; drive ongoing learning and professional development
• Deliver clear, consistent performance management feedback and ongoing coaching to ensure individual development and high team performance

Qualifications

• Bachelor's degree in a business-related field
• 5–8 years of operations management experience in a luxury retail environment
• Proven leadership experience managing direct reports and leading other leaders
• Exceptional proficiency with Microsoft Office applications, particularly Excel
• Strong understanding of client service needs and priorities
• Excellent analytical, organizational, and interpersonal communication skills
• Strong attention to detail with the ability to manage multiple simultaneous tasks with accuracy and precision
• Ability to motivate and inspire others while building trust and accountability
• Collaborative mindset with commitment to fostering a positive and inclusive work environment

Skills

Experience

5–8 years of operations management experience in a luxury retail environment, with proven expertise in leading direct reports and managing multi-functional teams. Demonstrated success in implementing operational procedures, maintaining compliance standards, and driving efficiency improvements in high-volume, fast-paced retail settings.

Education

Bachelor's degree in a business-related field.

Workplace

Compensation

The base compensation for this position ranges from USD 95,000 to USD 110,000 per annum.

Benefits

Medical, dental, and vision coverage; health savings and flexible spending accounts; employee assistance program; life insurance; disability benefits; 401(k) with employer match; wellness reimbursement benefit; paid time off; volunteer time off days to support community initiatives.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.