Richemont Operations Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Accurately enter and process customer orders into the system and process Order Delivery Notes efficiently
• Monitor and follow up on orders to ensure timely shipping and delivery, including managing shipping processes and product allocation
• Conduct financial follow-ups related to orders and accounts, processing customer credits and returns in accordance with company policies
• Handle manual credits, including incentives and other non-product-related adjustments
• Manage communications with concierge services to ensure seamless customer experience and address website requests from end clients
• Conduct research on product availability for both retailers and end clients, and manage customer feedback platforms as required
• Follow up on internal tool tasks and issues, and serve as a liaison for IT-related tickets, ensuring timely resolution
• Utilize data and analytics to monitor performance, identify trends, and make informed decisions

Qualifications

• 3 to 5 years of experience in operations, administration, or similar roles
• Experience within the luxury sector is highly advantageous
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively
• Excellent attention to detail and accuracy, particularly in data entry and financial processing
• Proficiency in order management systems, CRM platforms, and Microsoft Office
• Strong written and verbal communication skills
• Fluency in English and Spanish
• Problem-solving abilities and a proactive approach to identifying and resolving operational challenges
• Ability to work independently and as part of a team in a fast-paced environment

Skills

Experience

3 to 5 years of professional experience in operations, administrative, or similar roles. Experience within the luxury sector is highly advantageous, though candidates from comparable industries are also encouraged to apply.

Education

Bachelor's degree in Business Administration

Workplace

Compensation

The base compensation for this position ranges from USD 95,000 to USD 100,000 per annum.

Benefits

Medical, dental, and vision insurance programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; access to employee assistance program; volunteer days off

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.