Richemont Operations Manager

About Richemont

Richemont is a leading global luxury goods group that manages a portfolio of maisons specialising in watches, jewellery and other high-end accessories. The group operates through owned boutiques, wholesale partners and concessions within premium department stores, and is known for its emphasis on craftsmanship, heritage and selective retail distribution.

Role & Responsibilities

• Manage day-to-day operations of the Richemont concession within Selfridges, ensuring alignment with maison standards and department-store partner requirements.
• Lead, coach and schedule a high-performing retail team to deliver exceptional client service and meet commercial targets.
• Own stock control, inventory accuracy and loss-prevention processes across the concession; coordinate receiving, replenishment and cycle counts.
• Drive KPIs including sales, conversion, average transaction value and clienteling metrics; prepare regular performance reports for maison and retail stakeholders.
• Ensure visual merchandising and brand presentation meet corporate guidelines and Selfridges’ store standards.
• Coordinate with maison product, marketing and logistics teams and Selfridges operations to manage events, launches and promotional activity.
• Oversee administrative processes including payroll inputs, staff rotas, compliance, health & safety and concession-specific contracting requirements.
• Implement local initiatives to enhance the client experience and operational efficiency during the 9-month maternity cover period.

Qualifications

• Proven experience managing retail operations in the luxury sector, preferably within a department-store concession model.
• Demonstrable leadership experience with a track record of developing and motivating sales teams.
• Strong commercial acumen and experience delivering against sales and margin targets.
• Excellent organisational skills with experience of inventory management and loss-prevention procedures.
• Fluent English with excellent interpersonal and stakeholder-management abilities.
• Right to work in the UK for the duration of the fixed-term contract.

Skills

Experience

Typically 3–5 years of progressive experience in luxury retail operations with prior responsibility for running a concession, department-store space or large boutique. Experience delivering commercial results and managing cross-functional relationships with maison and retail partners is essential.

Education

Bachelor’s degree or equivalent qualification in business, retail management, hospitality or a related discipline preferred.

Workplace

Culture

Richemont combines maisons with strong heritage and a collective commitment to craftsmanship, creating a workplace that values autonomy, attention to detail and client-focused service. Teams operate in a collaborative, high-expectation environment where training, professional development and brand stewardship are priorities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.