Richemont Operations Coordinator

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Ensure proper understanding and execution of all Cartier policies and procedures within the boutique; champion and influence compliance among the broader team
• Coordinate efficient opening and closing procedures
• Ensure proper movement of product in/out of boutique including shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high-value creations
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Support transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
• Coordinate inventory control processes (daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Uphold Cartier standards within the boutique environment, including maintenance, third-party vendors, tools and technology, and equipment
• Partner with client-facing teams to manage boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization
• Assist with care service responsibilities as needed (client repair flow, execution of reports, and monthly inventory/reconciliation)
• Support overall success of boutique audits; partner with management to implement and execute action plans
• Participate in daily set up and break down of boutique for opening/closing as needed
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
• Develop fundamental brand knowledge to convey Cartier heritage and values
• Remain current on all industry news, local/global competition, and connection to community
• Share and collaborate with region and network peers on operational best practices

Qualifications

• Associate's or Bachelor's degree preferred
• Previous operations experience in luxury retail, service, or hospitality industry is a plus
• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Available to work retail hours (including weekends) and travel for trainings as needed
• Ability to work in a fast-paced, evolving environment
• Excellent analytical, organizational, and interpersonal communication skills
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• Collaborative approach with ability to foster a united work environment with a 'can do' attitude
• Intellectual curiosity and passion for learning

Skills

Experience

Previous operations experience in luxury retail, service, or hospitality industry is preferred.

Education

Associate's or Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 28 to USD 30 per hour.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; employee assistance program; life insurance; disability benefits; 401(k) with employer match; wellness reimbursement benefit; paid time off; volunteer time off days.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.