Richemont Operations Coordinator

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Ensure comprehensive understanding and execution of all Cartier policies and procedures; champion compliance across the team
• Coordinate efficient boutique opening and closing procedures, including daily setup and breakdown
• Manage product movement in/out of boutique via shipments, transfers, and consignments while maintaining quality control and preventing stock loss
• Demonstrate meticulous care and proper handling of high-value creations; execute appropriate packing, shipping, and receiving procedures
• Monitor financial aspects of boutique sales; ensure daily transactions and documentation are submitted timely and accurately to corporate teams
• Support transactional flows (ecommerce, etc.) to maintain operational efficiency and seamless client experience
• Coordinate inventory control processes including daily, weekly, and monthly counts and stock movements to prepare for successful annual inventory
• Uphold Cartier standards within the boutique environment, including facilities maintenance, vendor management, tools, technology, and equipment
• Partner with client-facing teams to manage boutique supply inventory; oversee replenishment needs and order processes; support Lean/5S organizational strategies
• Assist with care service responsibilities including client repair flows, execution of reports, and monthly inventory reconciliation
• Partner with management to support boutique audits and implement corrective action plans
• Exhibit strong communication and problem-solving skills in partnership with boutique management and peers
• Maintain current knowledge of industry trends, competitive landscape, and local/global community connections
• Develop and convey Cartier heritage and brand values through fundamental industry knowledge
• Contribute to a positive, collaborative boutique environment by leveraging team savoir-faire
• Embrace and integrate diverse perspectives; demonstrate transparency and feedback sharing with colleagues and management
• Meet and exceed all key performance indicators (KPIs)

Qualifications

• Associate's or Bachelor's degree preferred
• Previous operations experience in luxury retail, service, or hospitality industry is advantageous
• Excellent computer skills and proficiency with technology
• Proficiency with MS Office required; SAP knowledge preferred
• Strong analytical, organizational, and interpersonal communication skills
• Meticulous attention to detail with ability to manage multiple tasks simultaneously with precision
• Strong understanding of both internal and external client service needs
• Collaborative approach with ability to foster united work environment and 'can do' attitude
• Intellectual curiosity and passion for learning

Skills

Experience

Previous operations experience in luxury retail, service, or hospitality industry is preferred. Candidates should demonstrate familiarity with fast-paced, evolving retail environments and have a track record of managing multiple operational priorities with accuracy and attention to detail.

Education

Associate's or Bachelor's degree preferred. Additional language skills are advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 28 to USD 30 per hour.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; employee assistance program; life insurance; disability benefits; 401(k) with employer match; wellness reimbursement benefit; paid time off; volunteer time off days for community service.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.