Richemont Operations Coordinator

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique, championing compliance across the broader team
• Coordinate efficient opening and closing procedures and manage daily setup and breakdown of the boutique environment
• Oversee proper movement of product in and out of the boutique—including shipments, transfers, consignments, and internal movements—while maintaining quality control and preventing stock losses
• Monitor financial aspects of boutique sales and ensure daily transactions and appropriate paperwork are submitted to corporate teams timeously and accurately
• Support transactional flows including e-commerce operations to ensure efficient business processes and seamless client experience
• Coordinate inventory control processes, including daily, weekly, and monthly counts and stock movements, to ensure successful annual inventory cycles
• Maintain Cartier standards within the boutique environment, including facility maintenance, third-party vendor relationships, technology, and equipment
• Partner with client-facing teams to manage boutique supply inventory, coordinate replenishment needs for sales and hospitality areas, and implement Lean/5S strategies for optimal storage organization
• Assist with care service responsibilities including client repair flow execution, report generation, and monthly inventory reconciliation
• Support boutique audit success by partnering with management to implement and execute action plans
• Demonstrate strong communication and problem-solving skills when collaborating with boutique management and peers
• Consistently reach and aim to exceed all Key Performance Indicators
• Develop fundamental brand knowledge to convey Cartier heritage and values
• Contribute to a positive and productive boutique environment by leveraging personal and team expertise to foster a highly collaborative network
• Embrace diverse perspectives and serve as an active member of the network Operations community

Qualifications

• Associate's or Bachelor's degree preferred
• Previous operations experience in luxury retail, service, or hospitality industry is a plus
• Excellent computer skills and proficiency with technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus
• Strong analytical, organizational, and interpersonal communication skills
• Ability to work in a fast-paced, evolving environment
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• Frequent lifting and moving of packages and product
• Availability to work retail hours including weekends and travel for training as needed

Skills

Experience

2 years in retail operations, logistics, or hospitality environment preferred, with demonstrated experience in boutique or luxury retail operations being advantageous.

Education

Associate's or Bachelor's degree preferred.

Workplace

Benefits

Comprehensive medical, dental, and vision insurance programs; health savings accounts and flexible spending accounts; employee assistance program; life insurance and disability benefits; 401(k) with employer match; wellness reimbursement benefit; paid time off; volunteer time off days.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.