Richemont Operations Coordinator

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Ensure proper understanding and execution of all policies and procedures within the boutique; champion compliance among the team
• Coordinate efficient opening and closing procedures and daily set-up and break-down activities
• Manage proper movement of product in/out of boutique including shipments, transfers, consignments, and internal transfers while maintaining quality control and preventing stock losses
• Demonstrate excellent care and proper product handling, following appropriate packing, shipping, and receiving procedures for high-value creations
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to corporate teams timely and accurately
• Support transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
• Coordinate inventory control processes (daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Uphold Cartier standards within the boutique environment, including maintenance, third-party vendors, tools, technology, and equipment
• Partner with client-facing teams to manage boutique supply inventory, including replenishment needs for sales, hospitality, and back-of-house areas; manage order processes and support Lean/5S strategies
• Assist with care service responsibilities including client repair flow execution, reports, and monthly inventory reconciliation
• Support overall success of boutique audits; partner with management to implement and execute action plans
• Develop fundamental brand knowledge to convey Cartier heritage and values
• Remain current on industry news, local and global competition, and community connections
• Share and collaborate with regional and network peers on operational best practices
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
• Assist with special projects as assigned

Qualifications

• Associate's or Bachelor's degree preferred
• Previous operations experience in luxury retail, service, or hospitality industry is a plus
• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus
• Availability to work retail hours including weekends and travel for trainings as needed
• Excellent analytical, organizational, and interpersonal communication skills
• Strong understanding of client service needs and priorities (internal and external)
• Ability to handle frequent movement of packages and product
• Strong attention to detail with ability to handle multiple tasks simultaneously with accuracy and precision
• Collaborative approach with ability to foster a united work environment with a 'can do' attitude
• Intellectual curiosity and passion for learning

Skills

Experience

Previous operations experience in luxury retail, service, or hospitality industry is preferred. Candidates should demonstrate familiarity with fast-paced, evolving retail environments and the ability to manage multiple priorities simultaneously while maintaining attention to detail.

Education

Associate's or Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Comprehensive benefits program including medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; wellness reimbursement benefit; paid time off; volunteer time off days; employee assistance program.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.