Richemont Operations Coordinator

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
• Coordinate efficient opening and closing procedures and participate in daily setup and breakdown of boutique as needed
• Ensure proper movement of product in/out of boutique including shipments, transfers, consignments, and internal movements while maintaining quality control and preventing stock losses
• Demonstrate excellent care and proper product handling; follow appropriate packing, shipping, and receiving procedures for high-value creations
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to corporate teams timely and accurately
• Support transactional flows including ecommerce to ensure efficient business operations and seamless client experience
• Coordinate inventory control processes including daily/weekly/monthly counts and stock movements to ensure successful annual inventory
• Uphold Cartier standards within the boutique environment including maintenance, third-party vendors, tools, technology, and equipment
• Partner with client-facing teams to manage boutique supply inventory including replenishment needs and optimal storage organization
• Assist with care service responsibilities including client repair flows, execution of reports, and monthly inventory reconciliation
• Support overall success of boutique audits and implement action plans in partnership with management
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
• Develop fundamental brand knowledge to convey Cartier heritage and values
• Remain current on industry news, local and global competition, and community connections
• Share operational best practices with region and network peers
• Contribute to a positive and productive boutique environment and collaborate with management to provide ideas and solutions

Qualifications

• Associate's or Bachelor's degree preferred
• Previous operations experience in luxury retail, service, or hospitality industry is a plus
• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus
• Ability to work retail hours including weekends and travel for trainings as needed
• Ability to work in a fast-paced, evolving environment
• Excellent analytical, organizational, and interpersonal communication skills
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to detail with ability to handle multiple tasks simultaneously with accuracy and precision
• Frequent moving of packages and product

Skills

Experience

Previous operations experience in luxury retail, service, or hospitality industry is preferred. Candidates should demonstrate proficiency in managing day-to-day operational processes, handling high-value merchandise, and coordinating multiple transactional flows in a fast-paced retail environment.

Education

Associate's or Bachelor's degree preferred. Additional language skills are a plus.

Workplace

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; employee assistance program; life insurance; disability benefits; 401(k) with employer match; wellness reimbursement benefit; paid time off; volunteer time off days.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.