Richemont Manager, Operational Excellence Automation

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Lead cross-functional operational excellence initiatives by partnering with business teams, IT stakeholders, and leadership to assess current processes, identify gaps, and define improvement opportunities that increase productivity, reduce cost, improve quality, and deliver measurable KPIs
• Develop business cases, project charters, roadmaps, process maps, requirements documentation, dashboards, training materials, and executive-level presentations to support operational transformation and continuous improvement programs
• Serve as trusted liaison among business teams, regional IT developers, and leadership to align priorities, remove obstacles, and ensure solutions are scalable, sustainable, and aligned with business objectives
• Facilitate workshops, process reviews, stakeholder interviews, training sessions, and change-management activities that engage teams, improve adoption, and embed continuous improvement behaviors
• Manage a portfolio of projects and applications development, balancing timelines, resources, risks, and dependencies while ensuring delivery remains on scope, on schedule, and aligned with expected benefits
• Track, report, and communicate progress, results, risks, and success stories to senior management through regular updates, dashboards, and presentations
• Work closely with business stakeholders, IT teams, cybersecurity, IAM, enterprise architects, and citizen developers to maximize business value while maintaining compliance and operational excellence
• Establish team development standards and design patterns aligned with Group framework
• Drive adoption of enterprise-grade application development practices and lead reduction of technical debt
• Assess new Microsoft capabilities and define implementation strategies
• Ensure alignment between Group practices and local practices
• Identify, prioritize, and sponsor opportunities to simplify, standardize, automate, and digitize business processes using Microsoft 365, Power Platform, SharePoint, workflow automation, and approved solutions
• Lead technical and operational feasibility assessments with IT developers, solution owners, and business stakeholders to determine the right approach for each improvement opportunity
• Maintain strong alignment with Group and regional technology teams regarding platform changes, licensing updates, governance expectations, and emerging capabilities
• Provide coaching, training, and guidance to business teams to sustain process improvements, manage solution updates, and adopt standard ways of working
• Oversee support and continuous improvement of a portfolio of operational tools, SharePoint sites, workflows, and related solutions by monitoring performance, addressing escalations, and coordinating issue resolution

Qualifications

• Bachelor's degree in computer science or information systems
• 3+ years of experience leading Application or Power Platform Development teams, business transformation, process improvement, or technology-enabled improvement initiatives
• 2+ years managing cross-functional projects and partnering with business leaders, technical teams, and stakeholders to optimize processes and deliver measurable business outcomes
• Experience managing a portfolio of initiatives through planning, prioritization, requirements definition, design, implementation, testing, training, deployment, adoption, and benefits tracking
• Knowledge of continuous improvement methodologies, user experience process mapping, root-cause analysis, change management, performance management, and user-centered solution design
• Ability to build alignment and influence to drive sustainable change across diverse teams and functions
• Strong written and verbal communication skills with ability to produce clear documentation, executive presentations, project updates, and training materials for technical and non-technical audiences
• Strong understanding of business process optimization, workflow design, performance metrics, KPI tracking, and continuous improvement practices
• Experience with project management tools, process documentation tools, and service management platforms
• Experience as solutions architect for Microsoft 365, SharePoint, Power Platform, and digital collaboration platforms; familiarity with data, integration, and automation concepts preferred
• Strong understanding of project governance, process controls, and sustainable adoption of standard ways of working
• Resourceful, creative, and organized with strong commitment to quality, customer satisfaction, timeframe commitments, usability, and attention to detail
• Ability to quickly assimilate and apply new skills and technologies
• Adaptable and responsive to changes in business priorities, technologies, and factors impacting schedules and deliverables
• Ability to work well both in-person and remotely with diverse, multi-cultural, multi-national, cross-functional teams
• Fluent in English with strong written and spoken communication skills

Skills

Experience

3+ years leading application development teams, business transformation initiatives, or technology-enabled process improvement programs. Minimum 2+ years managing cross-functional projects with business leaders and technical teams to deliver measurable operational outcomes. Demonstrated experience overseeing a portfolio of initiatives from conception through adoption and benefits realization.

Education

Bachelor's degree in computer science or information systems.

Workplace

Benefits

Comprehensive medical, dental, and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.