Richemont Manager, Client Services Applications
Richemont — Manager, Client Services Applications in Grand Prairie: lead support and delivery for client-facing applications across sales and service.
Overview
Richemont is a leading global luxury goods group comprising maisons renowned for jewellery, watches, writing instruments and leather goods. As an employer, Richemont emphasises craftsmanship, long-term brand stewardship and a client-centric approach across its portfolio of maisons and central functions.
Role & Responsibilities
- Lead day-to-day delivery and continuous improvement of client-facing applications used by sales and client services teams, ensuring alignment with business priorities and SLAs.
- Act as primary liaison between business stakeholders, IT development teams and external vendors to prioritise requirements, manage incidents and coordinate releases.
- Own incident, problem and change management processes for assigned applications; drive root-cause analysis and corrective action to reduce repeat issues.
- Coordinate and prioritise application backlog; plan and validate functional and technical changes with business partners and QA.
- Manage third-party suppliers and service contracts, including performance reviews and escalation when required.
- Define and monitor operational KPIs and produce regular health, usage and performance reports for senior stakeholders.
- Provide tactical leadership and coaching to the application support team; allocate resources and ensure knowledge transfer and documentation are maintained.
- Support onboarding, user training and adoption initiatives for new features or system upgrades.
Qualifications
- Proven ability to manage application support and delivery in a multi-stakeholder environment.
- Deep familiarity with CRM and client-service platforms (implementation, integrations and support).
- Experience managing vendors and contractual delivery for SaaS or hosted applications.
- Strong stakeholder management and communication skills, able to translate technical concepts for commercial teams.
- ITIL Foundation (or equivalent) preferred; experience with incident, problem and change management frameworks.
Skills
Experience
Typically 5+ years in application support, IT service delivery or business applications roles, with a minimum of 2 years in a supervisory or managerial capacity. Experience supporting CRM or client-service systems in retail, luxury goods or customer-centric environments is highly valued.
Education
Bachelor's degree in Computer Science, Information Systems, Business or a related discipline, or equivalent professional experience.
Workplace
The successful candidate will be located in Grand Prairie, Texas, USA, with easy access to Dallas–Fort Worth. 16 luxury roles are listed in Grand Prairie on Cerulean. Across the Texas region, Cerulean lists 186 open positions — 10 listed in the past two days. Cerulean currently advertises 2.262 open roles in USA, including 71 added in the last 48 hours.
Culture
Richemont cultivates a heritage-driven, client-first culture that balances creative maison autonomy with group-level rigour. Teams operate collaboratively across functions and geographies, with an emphasis on quality, long-term value and respect for craftsmanship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.