Richemont Manager, Client Experience
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 23, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks Manager, Client Experience in New York to lead luxury client engagement strategy and team.
Role & Responsibilities
- Oversee and enhance client experience across all touchpoints and channels
- Develop and implement client experience strategies aligned with Richemont's luxury service standards
- Lead and mentor a team dedicated to client satisfaction and engagement
- Analyze client feedback and market trends to inform experience improvements
- Collaborate with retail, digital, and corporate teams to ensure consistent brand experience
- Manage client experience metrics, reporting, and performance analytics
Qualifications
- Proven experience in client experience management or luxury hospitality
- Demonstrated leadership capabilities with experience managing cross-functional teams
- Deep understanding of luxury brand positioning and clienteling practices
- Strong analytical skills with proficiency in customer experience metrics
- Excellent communication and stakeholder management abilities
Skills
Experience
5+ years of experience in client experience, retail operations, luxury hospitality, or related customer-facing roles within the luxury sector
Education
Bachelor's degree in Business Administration, Hospitality Management, Marketing, or related field
Workplace
The role is situated in New York, New York, USA.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Guest Experience Manager», «Client Relations Manager», «Customer Experience Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.