Richemont Manager, Client Experience
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 15, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks a Manager of Client Experience in Miami to lead luxury service initiatives across the South region.
Role & Responsibilities
- Lead and oversee client experience initiatives and programs across the South region retail and boutique locations
- Develop and implement strategies to enhance customer satisfaction and brand loyalty
- Manage client relations teams and ensure consistent delivery of luxury service standards
- Collaborate with retail operations, merchandising, and marketing teams to optimize the customer journey
- Monitor client feedback and implement improvements based on service metrics and customer insights
- Train and mentor staff on premium clienteling practices and luxury hospitality standards
- Analyze client data and market trends to identify opportunities for service enhancement
Qualifications
- Proven experience managing client experience or guest relations in a luxury retail or hospitality environment
- Strong leadership and people management capabilities
- Demonstrated ability to develop and execute client engagement programs
- Excellent communication and interpersonal skills
- Strategic thinking with a customer-centric approach
- Track record of driving operational improvements and customer satisfaction metrics
Skills
Experience
7-10 years of progressive experience in client experience management, luxury retail operations, or hospitality management, with at least 3 years in a management or supervisory capacity.
Education
Bachelor's degree in Business Administration, Hospitality Management, Marketing, or related field.
Workplace
This position is based in Miami, Florida, USA.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Guest Relations Manager», «Client Services Manager», «Luxury Client Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.