Van Cleef & Arpels Regional Client Experience Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 15, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels seeks a Regional Client Experience Manager in Miami to oversee luxury client service, gifting programs, and event strategy for the South region.
Role & Responsibilities
- Guarantee consistent client experience across all regional touchpoints and boutique locations
- Research, source, and vet vendors and hospitality venues to support client treatment and gifting initiatives
- Deploy gifting processes and streamline seasonal and relational gifting programs across boutiques
- Share and animate hospitality guidelines to boutique teams, ensuring optimal hosting and service standards
- Support boutique operations in daily client experience challenges and coordinate consumption of client experience tools
- Develop and implement client experience strategy in collaboration with CRM, High Jewelry, and Communications teams
- Define local treatment planning aligned with strategic guidelines and collaborate with local market counterparts
- Participate in High Jewelry event strategy, including invitation design and treatment planning
- Support in-boutique animations and ad-hoc treatments through activation design and implementation
- Coordinate local events and animations with event teams, including vendor management and foreign client reception
- Monitor and follow client satisfaction through Barometer results and Mystery Shopping assessments
- Structure and monitor A&P and S&D budgets according to local plans
- Provide consolidated annual reporting on client experience activity, including event performance and client acquisition metrics
Qualifications
- Bachelor's Degree
- Minimum 4–5 years of management experience in luxury, hospitality, and/or events environments
- Strong knowledge of CRM strategy and client database management
- Demonstrated expertise in delivering luxury service and creating exceptional client experiences
- Strong organizational, planning, and time management capabilities
- Ability to manage multiple concurrent projects in a fast-paced environment
- Advanced computer skills and proficiency with business applications
- Valid work authorization for employment in the United States
Skills
Experience
Minimum 4–5 years of progressive management experience in luxury retail, hospitality, and/or events environments, with demonstrated success in building client relationships and delivering elevated service experiences. Proven experience managing CRM initiatives and client databases is essential.
Education
Bachelor's Degree required
Workplace
This position is based in Miami, Florida, USA.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Director», «Regional Hospitality Manager», «Luxury Client Services Manager», «Client Journey Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.