Van Cleef & Arpels Regional Client Experience Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $90,000–110,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Aug 12, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels seeks a Regional Client Experience Manager in Chicago to oversee luxury client touchpoints, gifting programs, and event coordination across boutiques.
Role & Responsibilities
- Ensure boutique teams possess tools and resources to enhance client experience, including researching and vetting vendors for treatments, hospitality venues, and gifting processes
- Share and implement hospitality guidelines across the region to guarantee consistent service standards, including host protocols and wait-time management
- Coordinate with retail operations teams on the effective deployment and usage of client experience tools, conducting regular in-boutique training and refreshes
- Monitor consumption and inventory of client experience materials and approve orders accordingly
- Deploy and streamline seasonal and relational gifting programs while assessing performance through ROI analysis
- Support high jewelry events with RSVP management and coordinate local event logistics with boutique teams
- Define local treatment planning aligned with strategic guidelines in collaboration with regional counterparts and CRM teams
- Participate in client high jewelry event strategy design, including invitation management, in-boutique animations, and activation implementation
- Develop and communicate client experience best practices for private appointments, gifting ceremonies, and boutique-specific needs
- Monitor client satisfaction barometer results and mystery shopping performance, identifying pain points for resolution
- Structure and monitor Activity & Promotion (A&P) and Sales & Distribution (S&D) budgets according to local plans
- Provide consolidated annual reporting on client experience activity, including best practices, satisfaction metrics, and client acquisition data
Qualifications
- Bachelor's degree
- Minimum 4–5 years of management experience in luxury, hospitality, or events environments
- Demonstrated expertise in CRM strategy and client database management
- Proficiency with client experience and hospitality tools and systems
- Strong understanding of luxury service delivery and client satisfaction metrics
- Ability to manage multiple projects simultaneously in a fast-paced environment
- Excellent organizational, planning, and time management capabilities
- Strong computer and Microsoft Office skills
- Valid work authorization for employment in the United States
Skills
Experience
Minimum 4–5 years of management experience in luxury, hospitality, or events environments, with demonstrated expertise in client experience strategy, CRM operations, and cross-functional team leadership.
Education
Bachelor's degree required.
Workplace
This position is based in Chicago, Illinois, USA.
Compensation
The base compensation for this position ranges from USD 90,000 to USD 110,000 per annum.
Benefits
Bonus eligibility; comprehensive compensation and benefits package for eligible employees.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Director», «Client Relations Manager», «Luxury Client Services Manager», «Guest Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.