Richemont Manager, Client Experience
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Aug 12, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks Manager, Client Experience in Chicago. Lead luxury retail client engagement and team operations across Central region.
Role & Responsibilities
- Develop and execute client experience strategies aligned with Richemont's luxury positioning
- Lead and manage the client experience team, providing coaching, performance feedback, and professional development
- Oversee client relationship management across multiple touchpoints and channels
- Monitor and analyze client satisfaction metrics and implement continuous improvement initiatives
- Collaborate with merchandising, retail operations, and marketing teams to enhance the overall client journey
- Drive brand consistency and adherence to luxury service standards across assigned territories
- Identify market trends and client preferences to inform business strategy and competitive positioning
Qualifications
- 5+ years of experience in client experience, retail management, or hospitality leadership within luxury brands
- Demonstrated expertise in developing and implementing client engagement programs
- Strong leadership skills with proven ability to build and motivate high-performing teams
- Advanced proficiency in client relationship management (CRM) platforms
- Excellent communication and interpersonal skills with ability to influence stakeholders across organizational levels
- Strategic thinking combined with strong analytical and problem-solving capabilities
Skills
Experience
5+ years of progressive experience in client experience, retail operations, or luxury hospitality management, with demonstrated success leading teams and implementing client-centric initiatives.
Education
Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field required.
Workplace
This position is based in Chicago, Illinois, USA.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Client Relations Manager», «Customer Experience Manager», «Guest Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.