Van Cleef & Arpels Manager, Client Development
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $120,000–125,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Jul 7, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels seeks a Manager, Client Development in Toronto, Canada to lead regional client strategy and CRM initiatives.
Role & Responsibilities
- Define and roll out the annual regional client development action plan aligned with the Regional Director's vision, collaborating with boutique directors and sales managers to establish store-specific strategies, client KPIs, and monitoring mechanisms
- Collaborate closely with the Corporate CRM team to analyse the region's client database, identify growth opportunities, and inform strategic recommendations
- Lead the ongoing education of Sales Associates on client base evolution, segment-specific objectives, and key seasonal opportunities
- Oversee the successful implementation of all loyalty programs and CRM initiatives across regional boutiques, coordinating with store management, sales associates, and corporate CRM teams
- Partner with regional management and corporate headquarters on gifting campaign strategies, providing feedback, ROI analysis, and recommendations for programme refinement
- Build and curate guest lists for client events and product presentations
- Ensure strict adherence to confidentiality, security protocols, and corporate template requirements
Qualifications
- Bachelor's degree required
- 4–5 years of management experience in a fast-paced luxury environment preferred
- Demonstrated ability to elevate and enhance client experiences
- Working knowledge of CRM strategy and client database management
- Strong computer proficiency and proficiency with CRM systems
- Excellent communication, networking, and interpersonal skills
- Willingness to travel within the region as required
Skills
Experience
4–5 years of management in a fast-paced luxury retail or jewelry environment, with demonstrated expertise in client relationship management, loyalty programme implementation, or CRM operations.
Education
Bachelor's degree required.
Workplace
The role is situated in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 120,000 to CAD 125,000 per annum.
Benefits
Company-sponsored health, dental, drug, and vision insurance; employee assistance program; life insurance; disability benefits; wellness reimbursement; RRSP programme with employer match; maternity leave top-up; paid time off; volunteer time off days.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Director», «Regional Client Strategy Manager», «Client Relations Manager», «CRM Operations Manager», «Boutique Client Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.